Job Description:

What you’ll do:

Key Responsibilities

• Customer & Escalation Leadership
  • Own and drive complex L3 escalations related to Juniper Enterprise and Data-Center switching platforms.
  • Serve as a technical escalation point for other TAC teams and global support organizations.
  • Act as a customer advocate, understanding business impact and ensuring timely, high-quality resolution.
• Advanced Troubleshooting & Root Cause Analysis
  • Isolate issues across software, hardware, and network design layers.
  • Reproduce customer-reported issues in JTAC lab environments and collaborate with engineering for fixes.
  • Deliver clear root-cause analysis, workarounds, and permanent solutions.
• Cross-Functional Collaboration
  • Partner closely with Engineering, Product Management, and QA teams to resolve defects and improve product stability.
  • Contribute to new product introductions (NPI) and feature validation.
  • Create and maintain knowledge base articles, best practices, and troubleshooting guides.
• Innovation & Continuous Improvement
  • Leverage automation, scripting, and tooling to improve troubleshooting efficiency.
  • Drive process improvements, quality initiatives, and customer experience enhancements.
  • Stay current with next-generation networking technologies and Juniper’s evolving portfolio

What you need to bring:

Education and Experience Required:

• Bachelor’s degree in computer science, Electronics, or related engineering discipline.
• 7–10+ years of experience in networking, with strong exposure to enterprise and data-center environments.
• Proven experience in technical support, escalation engineering, or advanced operations roles.
• Excellent written and verbal communication skills, with experience supporting global customers.

• Core Technical Skills
• Networking Fundamentals
• IP networking and protocols: ARP, ICMP, TCP/UDP, DNS, DHCP
• Strong troubleshooting methodology and analytical thinking
• Switching & Data Center Technologies
• Layer 2: xSTP, LACP, VRRP, 802.1X, CoS, QoS
• Routing: BGP, OSPF, RIP
• Overlays & Virtualization: EVPN, VXLAN
• VPNs: L2VPN, L3VPN
• Multicast: IGMP, IGMP Snooping, PIM

• Preferred / Value-Add Skills
• Scripting & Automation: Python, Perl or Shell scripting is a plus
• Experience with network automation frameworks and operational tooling
• Hands-on experience with data-center network design and implementation
• Experience working directly with product development and engineering teams
• Certifications - JNCIS / JNCIE (Switching or Data-Center) or equivalent

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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