National Sales Manager – Service Business

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About the Role

We are seeking a dynamic National Sales Manager – Service Business to lead our service sales operations across South Africa. Based at our Johannesburg Head Office, this role is pivotal in driving customer relationships, sales growth, and team performance. You will manage a diverse team across multiple cities, ensuring alignment with our unit’s overall sales targets and strategy.

Key Responsibilities

• Develop and strengthen our market position and customer base.
• Drive proactive engagement and solution selling across customer segments.
• Build long-term relationships with key decision-makers and influencers.
• Promote and demonstrate the value of our digital offerings.
• Lead regional and individual sales plans for your team.
• Ensure competitive pricing and profitability through smart discount management.
• Identify opportunities for cross-selling and market expansion.
• Monitor competitor activity and market trends.
• Oversee CRM data quality, opportunity management, and reporting.
• Set and achieve ambitious sales targets aligned with market potential.
• Approve tenders and orders beyond team limits.
• Ensure accurate forecasting and reporting.
• Lead, coach, and inspire a team of Salespersons and Sales Specialists.
• Drive high performance through clear objectives and accountability.
• Develop team competencies and ensure succession planning.
• Provide excellent onboarding experiences for new team members.

What We’re Looking For

• Bachelor’s or Master’s degree in Economics, Engineering, or a related field would be an advantage.
• Minimum 7–10 years of B2B sales experience.
• Team management experience is a plus.
• Strong sales acumen, negotiation, and solution-selling skills.
• Demonstrated ability to manage sales funnels, pricing strategies, and profitability.
• Experience in customer relationship management (CRM systems such as Salesforce, SAP, or equivalent).
• Service-oriented mindset with digital assertiveness and enthusiasm for digital solutions.
• Ability to lead performance through facts, numbers, and data-driven insights.
• Change management expertise and adaptability in dynamic environments.
• Strong communication, influencing, and stakeholder management skills.
• Willingness and ability to travel extensively within South Africa (approx. 50% of the time).

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors,s and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html