About this National Manager of Paralegal Services role at Wilson Elser - Business & Legal Professionals
At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.
Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our National Manager of Paralegal Services position in our New York or White Plains Office.
This position offers a flexible, hybrid working arrangement.
The Position
The National Manager of Paralegal Services provides strategic leadership, operational oversight, and management for a nationwide team of over 330 paralegals across the country. This role reports to the Director of Legal Operations and is responsible for scaling paralegal utilization, standardizing nationwide workflows, implementing multi-level talent development, and training program, and driving operational efficiency. This is a hybrid role based out of our New York or White Plains Office.
Key Responsibilities:
- Enterprise Leadership: Oversight of a nationwide paralegal support infrastructure of 300+ paralegals across 46 offices.
- Resource Optimization: Drive operational efficiency by monitoring nationwide utilization rates, balancing office workloads, and analyzing requests for additional new hires to ensure individual teams are properly supported while firm operational goals are met.
- Technology & Process Standardization: Review current workflows for process efficiency and standardization. Leverage technology to continuously improve paralegal workflows and processes across the firm.
- Talent Strategy: Develop a program utilizing a multi-tiered approach for internal paralegal certifications across the firm based on knowledge and skill set. Develop programs for paralegal education, professional development, and career paths within the firm.
- Compliance & Risk Management: Ensure nationwide adherence to regional billing compliance guidelines, multi-jurisdictional court rules, data privacy laws, and strict ethical standards.
Qualifications
- Experience: 7+ years of legal management experience. A proven track record of leading large, multi-office, or nationwide teams.
- Technical Mastery: Executive-level familiarity with Microsoft Office Suite, document management systems, resource planning, and workflow tools. Familiarity with iManage and Jira a plus.
- Legal Expertise: Comprehensive understanding of broad-scale litigation workflows and support.
- Leadership Skills: Exceptional capability in remote team building, change management, and building consensus across diverse stakeholder groups.
- Education: Bachelor’s degree required. Advanced training in Business Administration or Process Improvement analysis and implementation a plus.
Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.
A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Why Should You Apply?
- Benefits: Outstanding benefits package, including 401k match and generous PTO plan
- Career Growth: Ample opportunities for professional development and advancement
- Employee Perks: Access to corporate discount plans and other benefits
