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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Please note: Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role. U.S. citizenship (U.S. born or naturalized) required

About MuleSoft, a Salesforce Company

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. 

Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

Role Overview

As a Technical Architect on our Public Sector Services team, you will realize solutions for our customers by working hands-on with our federal, state, and local government customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform. You provide technical and strategic guidance to MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop efficient solutions to help customers achieve their business transformation goals. Within MuleSoft, you are a thought leader whose voice and actions are essential in growing our overall Services business, team, and culture.
 

As a Technical Architect, you get to:

Be fearless

• Apply your passion for learning to achieve both personal and professional growth by quickly picking up new skills through MuleSoft and Salesforce product and services training and by completing MuleSoft technical certifications.
• Jump right in and provide immediate impact in your first three months by shadowing Senior Architects and participating in field activities using skills gained during your onboarding.
• Use your autonomy as an implementation leader to act and take risks in order to accelerate your growth while providing innovative and unique solutions to complex business problems.

Make it awesome

• Work closely with customers and MuleSoft team members to architect transformational technology solutions to meet client business needs in accordance with industry best practices.
• Lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
• Guide product direction and features by providing valuable insight to MuleSoft product leadership.

Own it

• Identify risks and blockers throughout engagements and contribute to designing and implementing internal mitigation measures to meet customer needs.
• Find opportunities to expand the MuleSoft footprint through professional services sales and to expand cross-collaboration with MuleSoft partners, system integrators, and third-parties.

Be a good human

• Train, coach, and mentor Services team members in technical and consulting skills.
• Use your high EQ to bring both empathy and accountability to the team.
• Participate in Salesforce-sponsored volunteer activities to make your community and world a better place.
   

To be successful, you have:

• Must reside in the Washington, DC metro area.
• Six to ten years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Experience conducting technical workshops with technical and business clients to drive effective services and implementations.
• Proven experiences architecting services integrations with at least two of the following:
  • MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)
  • API Management solutions (Apigee, Mashery, etc)
  • One or more on-premise or SaaS packaged COTS (Commercial Off-the-Shelf) solution for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)
• Solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.
• Experience with API and integration security with solid grasp of authentication and authorization concepts and principles.
• Demonstrated experience with high-availability, fault-tolerance, performance testing and tuning parameters on multiple engagements.
• Ability to work independently and be a self-starter.
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.
• Travel may be required up to 25% and varies depending on the client requirements.
   

NOTE: By applying to the MuleSoft Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
 

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/
  ​

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $313,700 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $178,900 - $344,700 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.