Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Loan Servicing Manager manages managers, supervisors and/or a team of exempt associates. This position oversees associates performing a variety of loan servicing functions, which may include special servicing, loan workout, investor relations, and loan operations.

Primary Responsibilities

• Ensures the delivery of loan services/products to internal and external customers
• Ensures compliance with bank policy and all applicable federal regulations and state laws
• Participates in long-term or strategic planning for department
• Develops and maintains written departmental policies and procedures
• Analyzes and reviews workflow for process improvements
• Determines departmental structure and allocates resources
• Meets established production and quality standards
• Manages departmental budget
• Provides coaching and career leadership development for supervisors and team leaders
• Prepares reports and analyzes key metrics
• Collaborates with senior management in handling high-priority and critical issues, communicating with internal and external parties as necessary
• Assists senior management with team reviews and assessing gaps in technical skills and knowledge
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• High School Diploma or GED
• Nine (9) years of banking or related work experience
• Five (5) years of supervisory or managerial experience

Preferences

• Bachelor's degree or college courses
• Banking and leadership experience

Skills and Competencies

• Ability to research, analyze data and derive data-drive solutions
• Ability to solve complex customer problems
• Ability to supervise and manage a team
• Ability to work under pressure to meet deadlines
• Demonstrated leadership capabilities
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills
• Understanding of and ability to interpret applicable rules, regulations, and industry guidance

Strongly preferred:

• Mortgage Servicing Rights (MSR) acquisition experience
• Experience with MSR portfolio transfers, onboarding, and servicing operations

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Location:

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.