Supervises and directs the work of a group or multiple groups of non-exempt employees involved in performing a portion of the sites work activities. Involved in solving problems of routine to moderate scope and complexity and may seek guidance and advice from manager.  Utilizes a moderate degree of independence in making decisions.

Responsible for leading a team of offshore mortgage customer specialists focused on initial loan intake, review, and preparation of loan files for submission to Underwriting. This role ensures files are complete, accurate and meet quality standards prior to Underwriting, while driving team performance, efficiency, and compliance with established guidelines. Responsible for balancing workloads to ensure loans are reviewed in accordance with SLAs. 

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically, 6 to 8 years of total experience in Operational Activities

• 1-2+ years Lead or Supervisor

Preferred Skills/Experience

Must have:

• Strong attention to detail & accuracy
• Experienced with income, credit, and asset documentation
• Ability to navigate multiple software applications at a time.
• Strong communication and organizational skills
• Strong understanding of the Mortgage lending process
• Strong understanding of foundational lending compliance and regulations requirements
• Adheres to customer confidentiality
• Experience leading a team and mentoring/coaching team members
• Demonstrated pipeline management & prioritization
• Ability to generate and analyze reports
• Conflict resolution skills, ability to troubleshoot and deescalate, when needed

Nice to have:

• Strong knowledge of loan programs (Conventional, HFA, VA, etc.)
• Strong knowledge of underwriting guidelines
• Strong understanding of complex tax documentation, including that for self-employed borrowers
• Strong ability to read and understand a purchase contract
• Strong experience in Digital Underwriting, Automated Underwriting Systems, Loan Prospector
• Previous experience managing a team that interacts/partners with various business lines and stakeholder that span over multiple countries and working hours.
• Ability to identify and articulate process improvements

Work Mode: WFO

Shift Timings: 1:30 PM to 10:30 PM

Location: Chennai