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THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING

LOCATIONS: Tablet Hotels HEADQUARTERS

The Opportunity

MICHELIN Guide is hiring! We are seeking a highly motivated and experienced Project Manager who is passionate about customer satisfaction. The candidate should have proven success leading and delivering partner projects and experiences. Exposure to the luxury sector is preferred. Working with different members of the Lifestyle team, the role drives collaborative initiatives and contracted deliverables, managing tasks from concept to execution and ensuring all elements are completed successfully.

Strong organization skills are required for this position. You will coordinate a portfolio of multiple B2B/B2A partner programs, which include brand experiences at events, sponsored content, and promotion campaigns. You are the main liaison between the partner and the internal team (events, editorial, SoMe, comms, etc) in order to facilitate the project execution. Based in our New York City office, the mission is pivotal in ensuring MICHELIN Guide’s partnership efforts are delivered with excellence. This drives successful outcomes and supports client happiness at every stage of the project.

What You Will Do

End-to-End Partnership Management

Convert contract into project planning: detailed activation planning, key due date management, participants alignment (internally and externally)

Contract support through the tracking of all partnership agreements and associated deliverables with regards to brand rights and partnership tier including, but not limited to brand activations at MICHELIN Guide Restaurant Ceremonies, co-branded events, digital, editorial or SoMe production/tasks/campaigns

Cross-Functional Coordination

Ensure task/workload allocation of contributors is planned, validated, and reflected in the region operation plan through smooth coordination with internal partners (including business development, events, operations, comms, editorial, SoMe, finance, VOC, etc) to ensure a successful partnership execution of each key step.

Partner Relationship Management

Act as the primary day-to-day contact for multiple B2A/B2B partners simultaneously, nurturing relationships, managing expectations, timelines, approvals and alignment on goals and outcomes.

Raise risks and issues clearly and promptly; propose mitigation plans and alternative options.

Performance tracking of P&L and/or budgets as needed, partnership tracking documents, indicators, pre/post event/campaign reports.

Actively contribute to activation production: client integration in events, event production & potential execution, external resource coordination.

Facilitate ongoing communication to keep clients informed of project progress, addressing concerns as they arise.

Brand Governance

Ensuring partner expectations and outputs are accomplished in a way consistent with our brand guidelines.

Management of partner assets and co-branded logos as defined per partnership tier.

Coordination and Communication

Organize the steering and follow-up meetings (internal/external kick offs and steering with client), often in collaboration with internal team members.

Handling partner billing in Salesforce by generating invoice tasks to deliver billing/payment processing. Support creating requisitions and payments for vendor services.

Customer Satisfaction and Performance Measurement

Play an active role in the implementation tools for measuring customer satisfaction; collect and trace client insights throughout the project lifecycle.

Compile results and assess project performance, ensuring quality standards, margin and timelines.

Proactively identify potential crises and prepare contingency plans to maintain project stability.

Additional Support:

Finding opportunities to develop the scope of partnership (expand, upsell, new offers).

Participating in the formulation of commercial proposals, including profitability and operational feasibility assessment.

Providing onsite event operations support by coordinating the integration and brand activation of partners at key events. These include the MICHELIN Guide dining awards and other co-branded events.

Travel Requirements

Occasional to frequent travels for project needs and/or partner meetings. Valid passport is required.

What you will bring

• Minimum of 3-5 years of experience in project or account management, business development, or a related field within the luxury brand space.
• Demonstrated experience handling high profile partnerships with discerning taste.
• Familiarity with the MICHELIN Guide and our dedication to excellence.
• Proven experience in marketing, project/brand management, and/or event management.
• Excellent verbal and written communication skills in English; fluency/conversational in Spanish/Portuguese is preferred
• Strong negotiation skills that enable influencing and building rapport with key contributors and partners.
• Confidence in identifying potential hurdles with strong problem solving skills and critical thinking to deliver innovative solutions to our partners
• Ability to work under pressure and meet timelines, showing a commitment to delivering outcomes.
• Strong organizational and time management skills along with the ability to prioritize tasks.
• Thorough with strong problem-solving abilities.
• High level of professional maturity, flexibility, and skill in coordinating multiple projects at the same time.
• Strong interpersonal skills and a collaborative spirit to work effectively across departments and with external partners.
• Ability to collaborate efficiently with a team, yet also individually, in a fast-paced dynamic environment
• Hybrid work schedule.
• Starting pay range of $105-$115k

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at [email protected].

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!