About this Merchandise Associate - One World Observatory role at ASM Global
Legends Global is the new force redefining excellence in sports, entertainment, and live events delivering the most comprehensive suite of services in the industry — combining unmatched commercial strategy with world-class venue management and event production.
Legends Global provides end-to-end solutions that span venue development, event booking, global partnerships, hospitality, merchandise, and attractions. With a presence in more than 350 iconic venues worldwide, we offer data-driven strategies and unparalleled guest experiences on a truly global scale.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us as we continue to create legends!
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
THE ROLE
The Retail Associate is responsible for creating the ultimate experience for the observatory guest. Our number one priority is to provide fans with a legendary experience each time they enter the retail space. They go above and beyond to exceed expectations in customer service, merchandise display, and attention to detail.
ESSENTIAL FUNCTIONS
- Provide an exciting, positive, and fun environment for our diverse team
- Greet guests and gauge their interest to provide appropriate sales recommendations
- Consistently operate the POS systems accurately
- Present merchandise to increase sale with add on items
- Describe merchandise features, benefits, and explain use
- Retain current knowledge on promotions and in-store sales and events
- Maintain inventory, merchandise placement, and accurate counts
- Assist in counting inventory
- Continually increase knowledge of products
- Assist the merchandise set-up team with plan-o-grams, merchandise placement, and inventory control
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
- Demonstrate ownership of space by cleaning, re-stocking, and performing any other tasks assigned by leadership
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school graduate, GED, or equivalent experience in comparable company
- Honesty and integrity in all actions
- Ability to take constructive feedback and to make necessary changes
- Excellent customer service and selling skills
- Ability to lift up to 50lbs, stand for extended periods of time, and work extended hours
- Ability to work a schedule that includes weekends and/or holidays
- Innovative self-starter, who can work independently and as part of a team
COMPENSATION
$20.00/hour + 401(k) plan.
WORKING CONDITIONS
Location: On Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
