About this Member Support Consultant | Top Ryde role at Goodlife Health Clubs
About Fitness First:
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
The Member Support Consultant is responsible for maximising new member joiners, servicing existing members through the reception desk, and supporting the club with proactive and reactive member retention tasks.
This is a multi-faceted role that requires the Member Support Consultant to combine sales, reception and member retention duties by; utilising sales promotions and referral campaigns to achieve monthly sales targets; working at reception to assist our members; and performing relevant member retention tasks to drive a positive member experience in club
Key Duties and Responsibilities
The key duties and responsibilities of this position include, but are not limited to:
Sales
Consistently achieve daily minimum performance criteria
Achieve minimum share of the sales budget set monthly by the Line Manager
Maximise lead to sale conversion by focusing on generating high quality leads through proven channels in the community and identifying new business opportunities
Complete the required number of contacts via telephone and follow up leads to maximise sales opportunities
Provide sales presentations and tours to prospective members
Regularly maintain and update the sales database
Attend casual leasing sites when booked by the club and strive to meet lead generation targets
Ensure total product knowledge and promote value added services to new prospects
Source new joiner opportunities through the development of a referral database. This will include a focus on point of sale and continued relationships with your new members (e.g. on the floor, fitness classes, reception etc)
Ensure data input into the sales system and subsequent reporting of management information is up to date, accurate and of high integrity at all times
Reception
Display high levels of professionalism and efficiency when dealing with member enquiries
Meet and greet members as they enter the gym and respond to any enquiries via phone or in person
Ensure reception area is kept clean and tidy in adherence to Brand Standards
Open and close the club as per the club-based roster
Provide accurate club information (e.g. club opening times, fitness product information, types of memberships available) to prospective and existing members
Ensure the sale of club and retail merchandise is processed and recorded in line with club operating procedures
Member Retention
Be involved with proactive and reactive member retention programs such as overdue calls, set to term reduction and surprise and delight campaigns
Ensure all members wishing to cancel their membership are seen at first point of contact following the departure flow guide
Ensure new members are integrated into the club properly by driving visitation at point of sale and prescribing relevant club products, attending fitness classes with new members, involving all staff in the member journey at an early stage and continued relationship building on the gym floor and during service calls.
This position may involve additional tasks and responsibilities beyond those mentioned above
Person Specification
Previous experience in a sales environment or a customer centric role
An understanding of the cycle of selling
Ability to work independently and collaboratively in a team
Ability to set and work towards goals
Exposure to using business computer systems
Current First Aid and CPR certificates
A current paid WWCC may be required based on your state jurisdiction
What we can offer you
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.
- A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
- Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
- Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
- Leading paid parental leave program
- Employee Assistance Program
Apply Now!
Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Member Support Consultant - Hourly
