About this Member Service Attendant - FT role at St. Luke's University Health Network
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Member Services Attendant provides Front Desk presence to greet customers at the St. Luke’s Fitness & Sports Performance Centers. Communicates effectively with all customers to assist with the recruitment and maintenance of Fitness & Sports Performance clients.
JOB DUTIES AND RESPONSIBILITIES:
- Provides outstanding Customer Service when meeting and greeting current and prospective members, sports performance and/or sports medicine clients/members.
- Recruits and books memberships by dispensing information and answering questions regarding memberships, sports performance services and fees, and camp/clinic fees, via both in-person tours, virtually and over the phone, in a professional, knowledgeable, enthusiastic way.
- Closely monitors member check-ins, resolving any problems with courtesy and respect.
- Schedules appointments for new bookings, sports performance assessments, and program reviews.
- Processes membership contracts and rentals, ensuring that all signatures and billing fields are complete and accurate.
- Processes payments in the Billing systems, runs required reports, prepares all monies and paperwork for Cash Accounting.
- Enters all member and participant data completely and accurately in the Membership Tracking System and required Billing systems.
- Works closely with the Sports Performance Coaches and Sports Medicine Staff to ensure that every Sports Performance participant has an outstanding experience every time they use the Centers.
- Maintains daily/weekly social media postings for Facebook in conjunction with the Department’s Marketing Partner.
- Assists Director of Sports Performance and Office Coordinator with other duties as needed.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 8 hours per day, up to 4 hours at a time. Standing or walking for up to 3 hours per day, 1 hour at a time. Some bending, some reaching above shoulder level. Frequent fingering and handling while typing or writing. Lifting and carrying up to 25 pounds. Hearing as it applies to normal conversation and telephone use. Seeing as it relates to normal and peripheral vision.
EDUCATION:
High school graduate or equivalent preferred.
TRAINING AND EXPERIENCE:
High-energy individual with an appreciation for the sports performance field. Outstanding customer service skills required. Excellent communication skills required. Must have proficient computer skills. Organized and detail oriented. CPR certification required within first 30 days of start date. Entry-level understanding of equipment and training programs.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
