Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Facilitates the customer registration process. Ensures the accurate collection of patient demographics,insurance information and verification of insurance eligibility. Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols.
• Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care. . Able to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and customers by listening, responding, and documenting customer phone and walk-in complaints. Attempts to appropriately resolve complaints in the moment by using key words at key times. Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Enters referrals into EPIC to support patient care. Ensures accurate and timely compilation and maintenance of medical record documentation. May act as a liaison with the business office to successfully resolve billing issues and support collection of patient account balances.
• Willingness to participate with cross functional teams to improve office operations and customer satisfaction.
• May be responsible for opening and distributing mail.
• Attend monthly meetings.

Qualifications:

• Minimum 9 months of work experience in office, healthcare, or customer service environment is required. Must pass EPIC competency for Registration or Scheduling within 90 days of hire
  
  

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services