About this Massage Therapist - Part Time (On Call) role at Pyramid Global Hospitality
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.What you will have an opportunity to do:
Position Summary
Lake Arrowhead Resort Spa of the Pines is seeking a talented, passionate, and guest-focused Massage Therapist to join our wellness team. In this role, you will provide exceptional massage and body treatments while creating personalized, memorable experiences that promote relaxation, healing, and overall wellness. The ideal candidate is committed to delivering outstanding service, building lasting guest relationships, and maintaining the highest standards of professionalism and care.
What You'll Do
Deliver Exceptional Guest Experiences
Provide massage and body treatments in accordance with Spa of the Pines protocols and service standards.
Design customized treatment sessions based on guest consultations, individual needs, and wellness goals.
Assess guests for contraindications and determine appropriate treatments to ensure safety and comfort.
Create a welcoming, relaxing, and personalized experience for every guest from arrival through departure.
Maintain treatment schedules and begin and end all services on time.
Promote Wellness and Build Relationships
Educate guests on the health and wellness benefits of regular massage therapy.
Recommend retail products and complementary spa services that support guests' wellness goals.
Build and maintain a loyal client base while actively cultivating new guest relationships.
Create lasting impressions through professional, friendly, and attentive service.
Maintain Professional Excellence
Ensure treatment rooms, equipment, and work areas are clean, sanitized, and maintained according to spa standards and health regulations.
Maintain accurate guest records and treatment notes in accordance with spa procedures.
Resolve guest concerns professionally and escalate issues when necessary.
Stay current with all required professional licenses, certifications, and liability insurance.
Follow all spa policies, procedures, and guest service standards.
Why Join Spa of the Pines?
At Spa of the Pines, we are dedicated to providing exceptional wellness experiences in a beautiful mountain resort setting. You'll have the opportunity to work alongside a talented team, build meaningful guest relationships, and make a positive impact through health, relaxation, and personalized care every day.
What are we looking for?
Qualifications
- Current Massage Therapy License in the State of California.
- Previous massage therapy experience in a spa, resort, wellness, or hospitality environment preferred.
- Strong knowledge of anatomy, massage techniques, and wellness practices.
- Excellent communication and interpersonal skills.
- Ability to provide customized treatments based on guest needs.
- Retail sales and client retention experience preferred.
- Ability to work flexible schedules, including weekends and holidays.
Desired Skills & Attributes
- Passion for wellness and guest care.
- Outstanding customer service skills.
- Professional appearance and demeanor.
- Strong time management and organizational abilities.
- Ability to build rapport and establish trust with guests.
- Positive attitude, team-oriented mindset, and commitment to excellence.
Compensation:
$16.90-
$16.90Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
