The Problems You'll Solve

As the Managing Director, Fund Accounting - Europe, you will:

• Lead, coach, and develop the fund accounting team, setting clear expectations for accounting quality, timely delivery, and client service.
• Oversee accounting standards, review controls, and complex accounting matters, ensuring accurate financial reporting and readiness for client audits.
• Drive efficiency and improve execution across Venture Capital and Private Equity delivery teams, including fund administration, data collection, implementation, and support.
• Build Carta’s reputation as a leading fund administration provider for European VC and PE firms.
• Scale the European Fund Administration business by building team capacity and processes that support growth while maintaining accounting quality and client service.
• Use technology and automation to reduce manual work and unnecessary review cycles while strengthening accounting controls and service quality.
• Evolve Carta's service model to support the business' strategy
• Promote and drive the disparate functional teams to adopt and live the ONE Carta team value - operationally and behaviorally
• Build a culture of technical excellence, accountability, and continuous learning across the fund accounting team.
• Build the infrastructure Carta needs to have a pulse on the customers' needs and wants
• Monitor and influence product usage, client engagement and satisfaction feedback and ensure clients (VC and PE Firms) are getting value out of Carta products
• Work in collaboration with product and engineering to solve problems, drive account strategy, and improve client engagement and loyalty
• Proactively assess client health, address risks, and build trusted relationships that turn clients into advocates/references.
• Partner with R&D to represent growing requirements of FA clients
• Influence the FA business unit client marketing strategy, with a goal of improving client education, product adoption, and self-serve opportunities

The Team You'll Work With

The Managing Director, Fund Accounting role will own the customer experience and business performance of Carta’s European Fund Administration portfolio, primarily across the UK and Luxembourg, with accountability for client relationships, service quality, retention, and expansion. You will also support opportunities to expand into other European markets.

You will directly lead the European fund accounting team, with responsibility for team performance, talent development, accounting quality, and timely delivery. The team focuses on building processes and using technology to create a world-class client experience at scale.

About You

We’re looking for a client-centric leader with deep expertise in European Venture Capital, Private Equity, and fund administration, sound judgment, and the ability to build trusted relationships with fund CFOs, COOs, and General Partners.

• 15+ years of experience in a client facing role with a proven track record in client engagement, client satisfaction, and contract value growth through upsells and expansion
• Proven experience leading fund accounting teams, coaching and developing talent, and setting clear standards for accounting quality, timely delivery, and client service.
• Intellectual curiosity and strong judgment, with the ability to understand each client’s business, anticipate needs, and identify and address risks early.
• Deep knowledge of the UK and Luxembourg fund administration markets; experience with Jersey and Guernsey fund structures is a plus.
• Resourceful and creative problem solving skills in order to provide optimal business or technical solutions, particularly when navigating uncertainty or ambiguity
• Client-first mindset, with a focus on seeking solutions to ensure greater lifetime value for our clients
• Self-motivated, proactive leader with innovative ideas to inspire your team promoting client loyalty and adoption
• Strong interpersonal skills, with an emphasis on building strong internal and external relationships
• Proven ability to drive results, across multiple functions, and exceed allotted targets
• Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity
• Motivated to work collaboratively in a fast-paced, ever-changing environment to accelerate Carta's growth
• Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations, especially to executives