As the Manager, Risk Management you will be part of the Vendor Information Risk Management team and conduct assessments on information security controls. In this role, you will measure the effectiveness of the security controls, identify control gaps, and provide business advice and guidance on the various IT risks and/or contract gaps associated with the supplier. 

This is an individual contributor position based out of the Toronto, ON or Waterloo, ON office with a hybrid work arrangement (3 days in office).

Position Responsibilities:

• Responsible for Information Security risk assessments of new and existing vendors. Reviews include IT Controls, AI governance controls, Business Continuity/Disaster Recovery controls, Subcontractor reviews.
• Assist with the establishment and completion of risk control assessments of vendor information systems and functions
• Provide and exhibit an expert understanding of specific technical concepts and solutions
• Research and investigate independently new issues and innovations to maintain currency of technical expertise
• Identify problems, propose then execute solutions
• Perform contract reviews working with Legal, as appropriate
• Collaborate with key vendors, partners and other teams
• Assist with metrics creation and reporting
• Improve current processes adding value and efficiencies
• Perform site visits of vendors as required – virtually.

Required Qualifications:

• 5 to 7 years of IT work experience, including 2 to 3 years IT auditing or equivalent experience
• Bachelor's degree or equivalent
• CISA is required
•  CRISC or CISSP preferred but not required
• Excellent organization and planning abilities
• Understanding of IT controls, audit and risk management
• Ability to present to and work with all levels of management
• Ability to handle complex issues
• Proven ability to quickly and easily adapt to changes within the business and organization
• Able to explain and bring business specific context to key IRM principles
• Understands constraints that impact specific operations and decisions in their immediate area, business and/or division
• Ability to Identify the big picture of interrelationships and dependencies
• Ability to balance competing demands with little management direction/support
• Ability to manage high Visibility and high-risk consequences
• Effective communication, presentation, negotiation and influencing skills

Decision Authority:

• IS risk assessments
• Is a powerful influence in a team environment
• Ability to Identify the big picture of interrelationships and dependencies
• Ability to balance competing demands with little management direction/support
• Ability to manage high Visibility and high-risk consequences
• Effective communication, presentation, negotiation and influencing skills.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.