Service Center

Category Strategy & Planning

· Develop and execute category management plans for assigned collision purchasing categories, aligned with Caliber's business objectives, procurement roadmap, and annual savings targets.

· Analyze spend, market conditions, supplier capabilities, and industry trends to identify sourcing, cost optimization, and standardization opportunities.

· Research new and existing products and services to secure best-in-class value.

· Conduct financial and reputational research on suppliers to serve as the subject matter expert on what is available and achievable.

· Develop best-practice sourcing models for supply chain partners, including distributors and manufacturers.

Strategic Sourcing & Negotiation

· Lead RFIs, RFPs, and RFQs from supplier evaluation through negotiation, contracting, and implementation.

· Negotiate pricing, commercial terms, service levels, rebates, allowances, and value-added programs.

· Partner with Legal and Finance to structure, negotiate, and finalize supplier agreements.

· Standardize purchasing policies and program requirements across the organization.

Supplier Performance & Compliance

· Establish and enforce supplier SLAs, KPIs, and scorecards tied to operational requirements.

· Lead performance reviews and executive business reviews with strategic suppliers.

· Drive corrective action plans and track them through resolution.

· Manage vendor and item compliance reporting covering service, quality, deviated pricing, and the collection of rebates and allowances.

· Execute disciplined price audits to confirm contracted deviated prices are invoiced accurately through distribution networks.

· Identify and mitigate supplier risks, including financial health, concentration, and business continuity.

Spend Management & Analytics

· Use spend management and performance data to drive savings, cost avoidance, and value across the distribution system.

· Report category performance, savings, risks, and recommendations to senior leadership.

Team Leadership & Program Management

· Manage, coach, and develop Supply Chain Specialists, setting clear priorities, accountabilities, and performance expectations.

· Lead program management and cross-functional initiatives, including product evaluations and sustainability goals.

Collaboration & Business Partnership

· Partner with internal and external stakeholders to develop strategies that meet Caliber's operational, quality, and financial standards.

· Influence Operations, Finance, and supplier leadership to align requirements, sourcing priorities, and implementation plans.

· Other duties as assigned.

Education & Experience

· Bachelor's degree in Business, Supply Chain, or a related field, or an equivalent combination of education, training, and experience.

· 8+ years of progressive procurement experience, including negotiation and RFP management.

· Demonstrated experience managing supplier performance against SLAs and corrective actions.

· Strong knowledge of industry operating costs, procurement methods, and pricing practices.

· Proficiency with analytical tools, including Excel and Power BI.

· Exceptional written and verbal communication, presentation, and influencing skills.

· Structured, fact-based decision making with an appropriate sense of urgency and a customer-first perspective.

· Ability to work independently with minimal supervision while collaborating as a team player.

· Preferred: people leadership experience; collision repair, automotive parts, or distribution experience; price audit, rebate administration, and contract compliance experience.

Success Measures

· Achievement of annual savings and cost avoidance targets.

· Supplier SLA and compliance performance.

· Price audit accuracy and rebate and allowance recovery.

· Team development and engagement.

· Stakeholder satisfaction with supply continuity and service.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.