Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High School diploma or GED
• Minimum of two (2) years’ experience in a medical office setting
• Demonstrates effective interpersonal skills with both providers and staff
• Self-motivation and accountability
• Team orientation
• Intermediate computer skills

Preferred Qualifications:

• Previous Management and/or Leadership experience
• Office Manager Certification
• Higher education in a related field of study

Duties and Responsibilities:

Financial and Strategic Management:

• Understands health care economics and health care public policy
• Demonstrates strong financial aptitude
• Exhibits strong business planning and project management abilities
• Accountable and responsible for communicating and reporting fiscal date to staff and providers

Human Resource Management and Leadership:

• Knowledgeable in various recruitment and interviewing techniques
• Committed to all aspects of employee development

Quality and Performance Improvement:

• Consistently displays a commitment to improving quality performance
• Actively participates in departmental and organizational quality initiatives
• Assures the safety of patients and staff is maintained
• Participates in data collection related to department or provider quality related monitoring activities

Relationship Management and Influencing Behaviors:

• Exhibits effective communication and negotiation skills
• Can lead a team and crosses boundaries to facilitate collaboration
• Understands one’s values, beliefs, and attitudes and how they affect interactions with others

Shared Decision-Making:

• Understands the structure and process of shared governance
• Promotes and implements shared decision-making structures and processes

Personal and Professional Accountability:

• Actively participants in personal and professional growth and development
• Utilizes information technology systems to support business decisions and has a strong understanding of the effect of information technology on patient care
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

                                                     Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Must be able to see with corrective eyewear and hear clearly with assistance
• Must be able to walk, stand, bend, squat, climb, kneel, and twist frequently
• Must be able to lift greater than 50 pounds and push 0-300 pounds frequently
• Potential exposure to blood and bodily fluids and meets OSHA training requirements

Special Demands:

• Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families in an attempt to ensure a safe, respectful environment that will support the delivery of care
• Effectively copes and strives for balance when supporting team members when caring for acutely ill patients and families