About the role:

The Program Manager will play an important role in a newly centralized, global Revenue Operations function and its strategic PMO, helping convert commercial priorities into disciplined, executable transformation programs. The role will manage projects and programs that improve seller productivity, commercial execution and operating effectiveness across Wolters Kluwer.

Working with divisional leaders and cross-functional teams across Revenue Operations, Sales, Finance, HR and Enablement, the Manager will provide the structure, governance and delivery discipline needed to move priorities from definition through execution, adoption and benefits realization. The Manager will translate business needs and insights across forecasting, pipeline and lead performance into practical programs, standardized processes and field-ready sales plays. Operating in a fast-paced environment, the role will connect strategy to delivery, manage dependencies and risks, and maintain clear visibility of progress, decisions and measurable business impact.

Main Responsibilities:

• Manage strategic revenue transformation projects and programs aligned to growth priorities.
• Manage cross-functional RevOps workstreams from planning through execution, adoption and measurement.
• Collaborate with divisional leaders and teams to define requirements, priorities and delivery plans.
• Analyze forecasting, pipeline and lead metrics to identify gaps, risks and improvement opportunities.
• Develop insights and recommendations that support leadership decisions and targeted interventions.
• Manage sales productivity programs spanning seller activation, manager coaching, pipeline generation and forecast discipline.
• Translate productivity insights into prescriptive sales plays and repeatable program assets.
• Apply an AI-first mindset to automate work, improve program effectiveness and scale best practices.
• Manage project plans, milestones, dependencies, risks, resources and benefits tracking.
• Coordinate stakeholder communications, change activity, adoption tracking and continuous improvement.
• Pilot, measure and scale proven practices across divisions.

Skills Required:

• Revenue Operations, Business Operations and Commercial Excellence
• Project and program management, prioritization and delivery governance
• Business insights and analysis across forecasting, pipeline and lead metrics
• Sales productivity and commercial performance management
• Knowledge of MEDDPICC, Challenger, Miller Heiman or comparable sales methodologies
• Cross-functional collaboration in complex, global matrix organizations
• Process design, operational improvement and benefits tracking
• Data-driven problem solving and actionable recommendation development
• Executive-ready communication, storytelling and stakeholder management
• Change management, adoption planning and program activation
• AI-first mindset with practical use of automation and generative AI
• High agency, adaptability and a strong delivery focus

Qualifications:

Education:

Bachelor's degree in Business, Management or a related discipline. Project or program management qualification preferred.

Experience:

• 5+ years in Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, Consulting or Transformation.
• Demonstrated experience managing complex projects and programs in fast-paced, global organizations.
• Experience coordinating multiple cross-functional workstreams and senior stakeholders.
• Strong analytical capability across forecasting, pipeline, lead conversion and productivity metrics.
• Knowledge of sales methodologies, commercial operating models and sales productivity levers.
• Experience using AI, automation or digital tools to improve productivity is preferred.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.