About this Manager, Record-to-Report - Central Services role at Loblaw
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Reports to: Director, Record-to-Report - Central Services
Role Mandate
The Manager, Central Services leads the day-to-day delivery of Project Systems and Fixed Assets services, ensuring accurate, timely and controlled execution across the portfolio.
The role manages team and service-provider performance, workload, controls, operational issues and period-end requirements while maintaining high standards of financial accuracy and service delivery. The Manager works closely with Finance and business partners to resolve issues, strengthen processes and ensure service commitments are achieved.
The Manager also drives continuous improvement within the operation, identifying opportunities to standardize and simplify processes, reduce recurring issues and improve productivity, controls and service quality.
Key Accountabilities
Operational Delivery & Performance
- Manage day-to-day delivery of Project Systems and Fixed Assets services, ensuring accuracy, timeliness and adherence to established service and control requirements.
- Set clear expectations across the team, actively managing workload, capacity, priorities and critical deadlines to maintain service continuity.
- Monitor service performance, outstanding items and operational exceptions, taking timely action to address performance gaps and escalating material issues as required.
- Maintain effective operating procedures, review requirements and cross-training to support consistent execution and resilience across critical activities.
Project Systems & Fixed Assets
- Manage Project Systems activities across SDM, LCL and LRE Minor Capital, including project creation and maintenance, journal entries, reconciliations, settlements and reporting.
- Manage Fixed Assets accounting and reporting across LCL, SDM and Franchise operations, including reconciliations, depreciation, journal entries, financial reporting and applicable budgets and forecasts.
- Ensure financial transactions, reconciliations and reporting are complete, accurate and appropriately reviewed in accordance with established accounting policies, controls and approval requirements.
- Resolve settlement errors, aged reconciling items, reporting discrepancies and recurring operational issues, escalating material or systemic matters to the Director.
Third-Party Service Delivery
- Manage day-to-day performance of offshore and third-party service providers supporting Central Services against established service levels, controls and operating requirements.
- Review provider performance, quality, capacity and operational issues, ensuring timely resolution and escalation where service expectations are not achieved.
- Work with service providers to identify root causes of recurring issues and implement corrective actions and process improvements.
- Maintain clear accountability between provider activities and responsibilities retained within the Central Services team.
Risk, Controls & Audit
- Ensure financial and operational controls are consistently executed across Project Systems and Fixed Assets activities.
- Review key reconciliations, journal entries, exceptions and other control activities in accordance with established review and approval requirements.
- Maintain operational audit readiness by ensuring supporting documentation, reconciliations and audit requests are complete, accurate and delivered on time.
- Identify control deficiencies, financial and operational risks and recurring errors, ensuring timely remediation and escalation of material issues.
Continuous Improvement & Stakeholder Partnership
- Identify and implement opportunities to standardize and simplify processes, reduce manual effort and improve accuracy, productivity and service quality.
- Support automation, system and process improvements by providing operational expertise, testing changes and driving adoption within the team.
- Partner with Finance, Technology, business teams and service providers to resolve operational issues and improve end-to-end process effectiveness.
- Provide the Director with clear visibility to service performance, risks, recurring issues and improvement opportunities.
People Leadership
- Lead, coach and develop the Central Services team, setting clear expectations for performance, accountability, financial accuracy and service delivery.
- Build technical capability, problem-solving skills and continuous-improvement discipline across the team.
- Foster a collaborative culture of ownership, timely execution and constructive escalation.
- Maintain effective cross-training, knowledge transfer and development plans to strengthen team capability and service continuity.
Role Requirements
- Progressive experience in Finance, Accounting, Record-to-Report, Shared Services or a related discipline, including people leadership experience.
- Strong knowledge of Project Systems and/or Fixed Assets accounting, reconciliations, journal entries, period-end processes and financial controls.
- Demonstrated experience managing high-volume financial operations with competing priorities and critical deadlines.
- Experience working with offshore and/or third-party service providers and managing operational performance, issues and service expectations.
- Strong understanding of financial controls, risk management and audit requirements.
- Demonstrated ability to identify and implement process improvements, standardization and automation opportunities.
- Strong analytical and problem-solving capability with proficiency in SAP, Excel and enterprise financial/reporting tools.
- Strong stakeholder management and communication skills with the ability to resolve issues across Finance, business and support teams.
- Demonstrated ability to coach and develop colleagues, manage performance and build an accountable team environment.
- University degree in Accounting, Finance, Business or a related discipline; relevant professional designation considered an asset.
- Demonstrate Leadership Behaviours: Shape Strategy, Drive Performance, Build Talent, Foster Collaboration, and demonstrate blue culture.
- Some travel may be required
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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