Service Center

Job Summary
Manages the operations of the organization's payroll functions

Essential Job Duties

• Manages the punch/flag to complete payroll process including On Cycle and On Demand payment processing using the “Payroll App” and Workday.
• Ensures processing documentation is up to date and followed by Payroll Specialists
• Reviews payroll processing audit reports, reconciliations and other processing controls prior to executing the Complete and Settlement process
• Executes Payroll App integration upon completion of processing
• Monitors and reports processing metrics to assess accuracy and timeliness
• Manages the assignment of cases/tickets across the Payroll Specialists to insure timely and appropriate resolution
• Provides training and implements cross training plan to develop the Payroll Specialists and ensure operational continuity
• Oversees the performance of the Payroll Specialists, provides feedback and coaching
• Identifies payroll processing improvement opportunities, works with stakeholder to assess impact/buy in then develops implementation plan
• Supports the testing of new Payroll functionality, new earning/deduction codes and other changes
• Resolves complex, highly sensitive or extraordinary issues escalated from the Payroll Specialist

Skill/Requirements

• Bachelor’s degree in related field or equivalent combination of education, experience and training that provides the required knowledge and skills
• Minimum 4 to 6 years related experience
• Comprehensive knowledge of the field's policies, procedures, and practices
• Ability to foster teamwork
• Excellent interpersonal and communication skills
• Solid organizational and follow up skills
• Analytical skills

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.