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Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

Raynham, Massachusetts, United States of America

Job Description:

 

DePuy Synthes is recruiting for a(n) Manager, LMS & Learning Platforms. 

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

The Manager, LMS & Learning Platforms plays a critical role in enabling high‑quality learning experiences for global learners across DePuy Synthes. This role leads the strategy, governance, and optimization of learning technology platforms, ensuring scalable, user‑focused solutions that drive capability building across commercial teams. You will partner cross‑functionally to deliver modern, data‑driven learning solutions that improve performance, enhance engagement, and support business growth. 

Key Responsibilities: 

• Lead the strategy, governance, and continuous improvement of the Learning Management System (LMS) and associated learning platforms to support global commercial education initiatives  
• Manage end‑to‑end lifecycle of learning platforms, including planning, implementation, optimization, and ongoing enhancements  
• Partner with Education, Commercial Excellence, and cross‑functional stakeholders to align platform capabilities with learning priorities and business objectives  
• Oversee platform configuration, content administration standards, and data integrity to ensure consistent, high‑quality learner experiences  
• Utilize learning analytics and reporting to measure effectiveness, identify insights, and drive continuous improvement of learning programs  
• Ensure learning content is delivered through appropriate digital channels and modalities to maximize reach and effectiveness  
• Collaborate with IT and external vendors to manage system integrations, upgrades, and compliance with security and data privacy standards  
• Define and implement global processes, governance models, and best practices for LMS usage and learning platform operations  
• Support change management, user adoption, and training for new platform features and enhancements  
• Lead or contribute to global projects that advance digital learning innovation and learner experience  

Qualifications 

Education: 
• Bachelor’s degree in Business, Education, Learning & Development, Information Systems, Technology, or a related field required
• Master’s degree (MBA, MS, or equivalent) preferred 

Experience and Skills: 

Required: 
• Experience with learning, technology, digital transformation, or complex cross-functional initiatives.

• Experience with LMS, LXP, or other learning technologies and a strong understanding of learning technology capabilities.

• Proven ability to gather business and user requirements and translate them into technology and/or business solutions.

• Strong project management and organizational skills with the ability to manage multiple priorities and workstreams.

• Excellent stakeholder management and communication skills, with the ability to influence without direct authority.

• Strong analytical and problem-solving skills with the ability to assess current-state environments and develop recommendations.

• Ability to work effectively in a global, matrixed organization and build alignment across diverse stakeholders

Preferred: 
Experience in healthcare, MedTech, life sciences, or another regulated industry.

• Experience with LMS/LXP selection, RFPs, vendor management, or technology implementations.

• Experience developing learning strategies, education programs, or learning roadmaps.

• Familiarity with adult learning principles, instructional design, and modern learning approaches.

• Experience with learning analytics, reporting, or measuring learning effectiveness.

• Experience with change management or organizational transformation

Other: 
• Travel: Up to 10–20% (domestic and international)

• Language: English required

• Certifications: Relevant certifications in project management, learning technology, or related fields preferred.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. 

 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact

AskGS to be directed to your accommodation resource.

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#DePuySynthesCareers

Required Skills:

 

 

Preferred Skills:

Business Development, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility

 

 

The anticipated base pay range for this position is :

102,000.00 - 204,000.00 USD Annual

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits