Manager Line 1 Risk

Do work that matters: 

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.

Within Retail Banking Services RBS – Customer, Digital & AI (CDAI) Domain is responsible for leading our retail end-to-end digital-first customer experience strategy, driving innovation, improving customer engagement and creating new business opportunities through partnerships, ventures and the Group’s digital ecosystem. The Customer Identity and Digital Trust (CI&DT) Crew delivers secure, reusable identity, authentication, authorisation and customer verification capabilities that enable simple, seamless and trusted digital experiences across CommBank channels while protecting customers from fraud and scams.

About CDAI Line 1 Risk Centre of Excellence (CoE):

Our Line 1 Risk CoE collaborates closely with CDAI Crews to achieve strategic goals and reach and maintain an NPS of +30. We ensure comprehensive risk management by deeply understanding the business strategy, current processes, and obligations. By identifying and managing risks effectively, we provide valuable insights and prioritise improvements, ensuring all operational risk requirements are met. Our proactive approach enables us to offer advisory support, helping to design robust processes that minimise operational risks and drive business success.

See yourself in our team:

As a manager, you will be responsible for providing timely and pragmatic risk advice and guidance to your CI&DT stakeholders.

On any given day, you will:

• Deliver pragmatic and informed risk advisory to contribute to the delivery of CI&DT and CDAI’s strategic objectives.
• Manage and advise on all elements of non-financial risk framework to ensure risks, issues, incidents and breach reporting meet framework requirements and are of the highest quality to drive timely resolution, remediation and improvement to the risk profile.
• Provide high quality Change Management Risk (CMRS) advice including guidance to design optimal controls and processes to ensure safe delivery of change initiatives.
• Identify opportunities to strengthen and simplify control environment through deep dives into business processes and technical solution.
• Assist our Crews in designing and embedding optimised process and control solutions
• Collaborate with the broader Risk community including other RBS L1 Risk COEs, RBS Controls and Customer Outcomes (CCO), L2 Operational Risk and Compliance.
• Provide support, education and training to the Crew members to uplift risk capabilities.
• Uphold ethical conduct and compliance by understanding relevant regulatory obligations and ensuring we take reasonable steps to deliver quality customer outcomes.
• Role-model and drive a proactive risk management culture.

We’d love to hear from you if you:

• Have strong or proven experience in Operational Risk Management in Banking/Financial Services.
• Have experience in all aspects of Operational Risk and Compliance Management Framework (OMRF) including issue and incidents management, controls design and management, remediation, Change Management Risk (CMRS) and Compliance Self-Assessment (CSA).
• Are a proactive self-starter with strong capability to interpret technical and high-level solutions and recommend appropriate controls to mitigate potential risks effectively.
• Have exceptional written and verbal communication skills and the ability to articulate ideas clearly and effectively.
• Have sound stakeholder management skills including the ability to build rapport at all levels and with senior stakeholders.
• Have ability to think critically/ analytically and use data insights to solve problems, diagnose Issues and recommend appropriate actions.

Working at CommBank

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.