About this Manager Accreditation and Standards role at The Salvation Army
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About the Role
We are seeking a Full-Time Manager Accreditation and standards; Location - THQ Blackburn, Victoria, tasked with providing a truly exceptional, customer focused service to drive excellence and performance.
Purpose of the Role
To provide enterprise leadership and oversight of TSA's accreditation, standards, system and processes. The role is responsible for monitoring changes to external accreditation and regulatory standards, assessing impacts on TSAs policies, procedures and Great Care system pillars. Through stewardship of TSA’s accreditation, standards and related quality assurance activities, the role strengthens Great Care and supports accreditation readiness, continuous improvement, regulatory compliance and upholds TSA's reputation for safe, seamless, person-centred and effective service care.
Key Roles and Responsibilities:
- Accreditation & Standards Compliance – Lead organisational compliance with accreditation, certification, registration and external standards requirements across relevant services and programs.
- Governance, Assurance & Reporting – Oversee accreditation performance, risk, data analysis and governance reporting to support informed decision-making and organisational assurance.
- Standards Integration & Implementation – Embed regulatory, accreditation and external standards requirements into organisational frameworks, policies, systems and operational practice.
- Accreditation Readiness & Performance – Maintain readiness for accreditation, certification and external reviews through planning, monitoring and oversight of corrective actions.
- Quality & Continuous Improvement – Leverage accreditation outcomes, audit findings and quality insights to strengthen organisational performance and service quality.
- Capability & Strategic Leadership – Build organisational capability through advice, education and stakeholder engagement, while monitoring emerging standards and regulatory developments.
Education Qualifications:
- Extensive experience in policy, standards and accreditation within a large, complex organisation.
- Proven experience leading accreditation activities, governance, assurance and performance reporting.
- Strong leadership, influencing and relationship management skills with senior stakeholders, regulators, government agencies and partners.
- Highly developed organisational and project management capability.
- Ability to interpret complex standards and translate them into practical guidance.
- Strong analytical skills to identify risks, trends and improvement opportunities.
- Demonstrated commitment to quality, safety and continuous improvement, with confidence engaging auditors, regulators and senior leaders.
Why Work for us:
In return we offer our employees real and meaningful benefits such as;
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) for eligible employees
- Flexible working conditions
- Health, fitness and financial discounts / benefits
- Paid parental leave - 12 weeks
- Up to 8 weeks leave per year through our purchase leave scheme
- Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
- Purpose driven career which has positive social and sustainable outcomes
- Employee Assistance Program - Independent confidential counselling service;
- Opportunity for career development.
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
