Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Services- Accounts Receivable- Manager you will lead client support work focused on outsourced accounts receivable processes, client and customer interaction, data review, processing, quality checks, and handling escalations and queries. As a Manager you will motivate and develop teams, coach team members on day-to-day delivery, manage performance, and bring together technology, process knowledge, and business judgment to deliver work that aligns with client expectations and firm priorities.

In this role at PwC, you will guide work streams within our Managed Services practice, using your knowledge of process improvement and service delivery to help teams navigate changing priorities and maintain consistent timelines. You will also take ownership of assigned projects, review deliverables with care, identify opportunities to improve operating routines, and support a culture of accountability, integrity, and authenticity while developing others through feedback and mentoring.

Responsibilities

- Leading accounts receivable service workstreams across client engagements and validating timely delivery of billing, cash application, collections, and dispute resolution activities
- Managing team priorities, budgets, and schedules while monitoring workload distribution and shifting resources to address changing client demands
- Coaching team members on process execution, issue resolution, and quality control procedures to strengthen performance and consistency
- Reviewing transaction data, customer records, and financial documents to identify exceptions, trends, and process gaps
- Overseeing quality control checks, compliance review activities, and corrective actions to support accurate and complete processing
- Developing process documentation and service level management routines that support operational consistency across accounts
- Using digital tooling, data quality assessment methods, and automation capabilities to improve processing speed and reduce manual effort
- Handling escalations from clients and internal teams by analyzing root causes and implementing practical resolution steps
- Identifying opportunities to streamline outsourced finance operations and strengthen service delivery across managed accounts
- Upholding professional and technical standards while guiding teams through complex client service situations

What You Must Have

- CA / CA Inter / CMA / ACCA / MBA (Finance) / B.Com.

- Accounts Receivable SME: 6–8 years of experience in AR operations including cash application, reconciliations, month-end close, reporting, collections, and process governance.

- Leadership & Stakeholder Management: Proven experience leading teams, mentoring junior members, driving cross-training initiatives, managing escalations, and collaborating with global/onshore stakeholders.

- Process Excellence & Controls: Strong expertise in SOX compliance, audit requirements, process standardization, continuous improvement, advanced Excel, and ERP systems (preferably Oracle).

What Sets You Apart

- Managing accounts receivable operations in managed services environments
- Leading teams through planning, budgeting, and delivery cycles
- Mentoring staff through coaching, feedback, and performance conversations
- Reviewing workflows to identify process gaps and improvement opportunities
- Applying technology to streamline finance operations and reporting
- Navigating client issues with calm, professional problem-solving

Travel Requirements

Job Posting End Date