[What the role is]

[What you will be working on]

This role will be responsible for managing key operational policy issues and providing support to cross-functional teams within the Operations Command Center. The ideal candidate will possess strong leadership, problem-solving and analytical skills, with the ability to collaborate across divisions to ensure effective operational management and strategic contracts oversight.

The role involves leading the development and review of operational policies and procedures to enhance efficiency, effectiveness and data-driven decision-making. You will conduct in-depth analysis of operational data to identify trends, optimise performance and inform operational strategies. You will also provide strategic guidance and support to teams across the Division to ensure alignment with operational goals and objectives, while collaborating with internal and external stakeholders to align operational strategies and analyses with broader organisational objectives. In addition, you will prepare reports and presentations highlighting key trends, cost-benefit analyses, operational challenges and trade-offs to support decision-making by key stakeholders. You will monitor and evaluate policy implementation and operational performance to identify opportunities for continuous improvement and innovation, as well as coordinate with relevant government agencies and stakeholders to address operational issues and ensure effective collaboration and alignment across all parties.

You will also develop and implement comprehensive contract management strategies to ensure compliance with contractual obligations and maximise value from operational partnerships. This includes overseeing the entire contract lifecycle, from procurement planning, vendor evaluation and contract negotiation support to performance monitoring and renewal strategies, while ensuring alignment with operational requirements and budgetary constraints. You will further establish governance frameworks for contract risk assessment, dispute resolution and stakeholder communication to ensure effective integration of contractual commitments with operational delivery.

[What we are looking for]

• Knowledge in any discipline

• Proven experience in operations management, policy development or analytical roles.

• Strong leadership, analytical and strategic thinking skills.

• Excellent communication and collaboration skills, with the ability to influence and work effectively across teams.

• Ability to manage complex projects, analyse data effectively and drive results in a fast-paced environment.

• Experience working within a Command Center or similar operational environment is a plus.

• Experience in contracts management, procurement processes, or vendor relationship management is preferred.

• Knowledge of contract law, compliance frameworks, and risk management principles would be advantageous.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment