About this Licensed Telesales Supervisor role at Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
We're looking for a highly motivated and results-driven Remote Telesales Supervisor to lead a fast-paced, high-energy sales team. In this role, you’ll be responsible for driving daily team performance, ensuring individual and team goals are met or exceeded. Success requires more than just managing metrics—you must understand the sales process in depth and be able to coach to specific behaviors that impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.
Key Responsibilities:
Lead and motivate a remote team of telesales agents in a fast-paced, goal-oriented environment
Monitor team KPIs and hold team members accountable for hitting performance targets
Identify sales behaviors that drive success, and provide real-time, actionable coaching
Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth
Foster a culture of urgency, ownership, and continual improvement
Partner with training and sales leadership to enhance process and skill development
Responsibilities
Accountable for daily, weekly, and monthly activities of all team members
Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met
Ensure compliance with policies, procedures, and applicable regulations
Monitor performance and deliver real-time coaching and feedback
Assist with escalated calls and issue resolution as needed
Monitor team chat to provide support and align on project priorities
Partner with Workforce Management to build and manage team schedules
Supervise both local and remote team members
Review and evaluate team calls regularly to ensure quality and compliance
Qualifications
Active resident Health Producer License
Minimum of one-year recent experience as a call center supervisor, leading a team of licensed health insurance agents
Proven ability to coach and manage employee performance using call center KPIs
Strong technical skills, including Windows-based systems and call center software
Excellent verbal and written communication skills
High School Diploma or equivalent
Location:
