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The Role

Reporting to the Vice President and Deputy General Counsel - Litigation, the Legal Operations and eDiscovery Manager leads the Law Department’s legal operations and eDiscovery functions, in coordination with the Litigation and Enterprise Technology (ET) Legal Support teams. The role partners with attorneys, business teams, outside counsel, and vendors to improve processes, technology, and service delivery.  The Legal Operations and eDiscovery Manager also manages strategic initiatives for the Law Department, including responsible AI adoption, to improve efficiency, consistency, and defensibility across legal operations, litigation management, and eDiscovery.

Key Duties and Responsibilities:

Legal Operations Strategy & Transformation

• Lead the Law Department’s legal operations and eDiscovery program, including strategy, governance, processes, systems, service delivery, and a multi-year legal operations and legal technology roadmap aligned with Law Department and Company priorities.
• Define and report KPIs for legal operations, eDiscovery, technology adoption, service quality, and spend; use data to drive improvement.
• Lead change management for process, technology, and operating-model initiatives and drive system adoption through stakeholder engagement, communications, user-centered processes, training, support, and feedback.
• Advise Law Department leadership on legal technology, process efficiency, and software solutions.

eDiscovery Program Leadership

• Oversee and administer the Exterro eDiscovery platform across the discovery lifecycle—legal holds, preservation, collection, review, and production—for litigation and government investigations.
• Establish and maintain defensible eDiscovery workflows, templates, policies, procedures, and training, including legal hold policies and procedures.
• Manage daily eDiscovery operations, including workflow automation, system processes, litigation support, and escalations.
• Partner with Enterprise Technology to administer and optimize legal hold, preservation, and collection capabilities and align them with the eDiscovery platform.
• Partner with attorneys, business teams, Enterprise Technology, outside counsel, and vendors to plan and manage discovery and investigations and serve as primary liaison for platform access, training, support, troubleshooting, integrations, and project planning.
• Provide litigation support for litigation and pre-litigation matters, investigations, demands, records requests, and subpoenas, as needed.

Legal Technology

• Oversee Law Department matter management in LexisNexis CounselLink, including configuration, access, onboarding, dashboards, and spend reporting.
• Oversee and manage other Law Department tools and vendors, including but not limited to service of process, legal research, and AI tools. 
• Partner with Finance, Procurement, outside counsel, and Law Department leadership to monitor legal spend, electronic billing, budgets, and alternative fee arrangements.
• Evaluate, implement, and optimize legal technology, integrations, and automation with Enterprise Technology.
• Champion responsible AI adoption by identifying high-value use cases, developing guidance and training, assessing risks and controls, gathering feedback, and partnering on pilots, governance, and improvement.

Qualifications:

• 7+ years’ experience in corporate law department or law firm legal operations, litigation management, and/or eDiscovery management, including implementing legal holds.
• Experience and knowledge of system administration related to matter management systems and eDiscovery platforms.
• Excellent oral and written communication skills, including ability to effectively communicate with all levels within the Law Department and across the Company, including senior leaders and C Suite executives.
• Strong technical and project management skills, work ethic, and experience working with confidentiality and data security protocols.
• Strategic thinker and highly organized self-starter who can manage competing priorities, troubleshoot, identify solutions, manage complex projects to completion, and maintain attention to detail.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Teams, SharePoint) and basic M365 eDiscovery functionality.
• Experience applying generative AI in legal operations or eDiscovery.
• Experience developing dashboards for legal operations, eDiscovery, or spend analytics.

Education:

• Bachelor’s degree required (paralegal or technology concentration preferred)
• eDiscovery certification, Certified Electronic Discovery Specialist (CEDS) required
• Project Management (PMP) preferred
• Change Management certification preferred

This position is eligible for the Flex persona.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Time Type

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.