Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

The Legal Counsel, PEXA Legal provides legal and operational support to deliver accurate and timely mortgage related services for First Title clients. The role supports electronic conveyancing through PEXA and paper lodgements, reviews legal documents and advises on mortgage matters. It also assists the wider business with legal queries as required. Work is undertaken on a casual basis during agreed shifts.

Key Duties and Responsibilities

• Conduct quality assurance checks on draft mortgages and other dealing instruments prepared by the First Title Operations team within agreed timeframes
• Review supporting evidence and, where authorised, sign and certify dealings for lodgement through PEXA or paper channels in accordance with applicable requirements
• Provide practical egal advice on the preparation, execution and registration of mortgages and related dealings
• Review trust deeds, self-managed superannuation fund (SMSF) documentation and commercial leases, and provide findings within agreed service standards
• Undertake legal research and assist with other legal matters, as directed by the Manager, PEXA Legal.
• Perform other duties as required

 

Customer Service

• Communicate clearly and promptly with internal teams and clients, providing practical guidance and updates on progress or issues affecting timeframes
• Empowerment going above and beyond to meet clients requirements on a daily basis
• Listen, support, champion our client’s needs

 

Process

• Adhere to all internal policies and procedures
• Comply with client specific operating processes
• Ensure all tasks are performed with a high level of accuracy
• Foster and encourage an environment of continuous improvement

Teamwork and Behaviour

• Provide support to your peers and other teams within the business as required
• Take ownership of your own performance and development
• Actively contribute to the team with a positive attitude
• Participate in team meetings and knowledge sharing
• Work effectively in a team environment to achieve common goals
• Work closely with other departments to resolve customer issues and inquiries
• Complete all mandatory training
• Ensure all activities and interactions reflect the Group’s core values, promoting a positive and cohesive work culture

 

Results

• Perform at or above team Productivity levels
• Meet and exceed quality targets
• Meet adherence to roster targets
• Actively identify and escalate any perceived risks

Essential Requirements:

• Legal Qualifications with a current NSW Solicitors Practicing Certificate
• Previous experience in using the PEXA platform
• Strong verbal and written communication skills
• Exceptional attention to detail
• Strong organisational skills and ability to prioritise workload
• Adaptive, willing to learn, and can-do attitude
• Ability to work in a high-pressure, high-volume work environment

 Desirable Criteria:

• Previous work experience in mortgage processing, the financial services industry or property conveyancing field

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances