Scheduled Weekly Hours:

Schedule:

Pay Range Minimum:

Education We're Looking for:

Certifications We're Looking For:

Experience We're Looking For:

Job Description Summary:

What You'll Do:

• Ensure that customers get the ultimate customer experience from all BHUC staff, whether in the waiting room, on the phone or in a treatment experience. 

• Serves as the tactical point person as it relates to the care of the people we support when the Program Director is not present on site

• Assist the Program Director in monitoring customer wait times, customer satisfaction, and providing support and assistance to team members to ensure program efficiency and effectiveness

• Complete triage assessment of individuals that present to the Behavioral Health Urgent Care for services

• Complete nursing assessments for individuals seeking services at the Behavioral Health Urgent Care

• Communicate with Program Director any operational/educational needs of the program

• Complete incident reports for any situations that may happen during the shifts worked

• Maintain trainings as required and requested

• Demonstrate knowledge of emergency procedures and assist in crisis situations

• Demonstrate knowledge of and comply with all agency policies and procedures

• Complete all other relevant responsibilities assigned by the supervisor

• Driving and travel may be required

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact [email protected] or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.

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