Lead Product Technology

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Lead Product Technology, you will serve as a Transformation Lead, owning end-to-end AI transformation across AT&T Consumer headquarters functions including pricing, offers, growth strategy, operations, and more.

You will act as the connective tissue between the business teams you support and the technology teams that build solutions—translating strategic intent into scalable products, platforms, and capabilities that accelerate AI adoption and measurable business outcomes.

You will help build an interconnected AI operating model where solutions are designed to integrate, reuse shared components, and unlock compounding value over time.

In this role, you will move quickly across multiple concurrent initiatives and partner closely with engineering and delivery teams to take solutions from concept and blueprint through launch and production scaling. If you’re passionate about AI, transformation, and innovation—and thrive in a high-ownership environment—this role is for you.

Success in this role will require a combination of strategic, data-driven decision making with clear, executive-ready communication, a process-oriented approach to scaling solutions, an innovative mindset, and strong working knowledge of modern AI capabilities and tools.

As a Lead Product Technology, your tasks may include, but are not limited to, the following:

• An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge.

• Leads significant projects with strategic autonomy, influencing executive decisions.

• Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Key Responsibilities:

• Coordinate Cross-Functional Teams: Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements.
• Customer Advocacy and Expertise: Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications.
• Technical Project Leadership: Lead technical projects including planning, execution, use of standard tools, Generative AI technology assessments, and measurement of outcomes.
• Development and Testing: Define requirements and document business benefit, highlighting quantitative and qualitative value.
• Training and Support: Provide training and support to frontline teams, manage system settings, and plan and execute quality assurance.
 

Job Contribution:

1. Strategic Product Leadership & Domain Expertise:

Ability to independently set the vision, direction, and strategy for Generative AI in a specialized Mass Markets domain.

Deep subject matter expertise (or the ability to rapidly develop it) to identify, prioritize, and deliver high-value AI-driven solutions tailored to specific Care, Field, or Retail functions.

2. Business Impact & Results Orientation:

Proven skill in driving end-to-end execution of AI initiatives that measurably increase revenue, reduce costs, and unlock operational leverage.

Experience in developing business cases, tracking performance, defining benefit measurement methodologies, and ensuring the value of Gen AI investments is realized.

3. Innovative Problem Solving & Change Leadership:

Demonstrated independence, creativity, and critical thinking to adapt, design new solutions, and set new standards when no playbook exists.

Strong communicator who can influence, align, and engage stakeholders, drive cross-functional collaboration, and champion transformative change—even when it requires departing from established procedures.
 

Education:

• Bachelor’s degree (BS/BA) desired.

Experience:

• 5+ years of related product and project management experience.

• Certification is required in some areas.

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If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Ready to join our team? Apply today!

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.