Basic Function

Wolters Kluwer Tax & Accounting seeks a strategic, customer-focused Lead Product Manager to lead product definition, portfolio strategy, and business outcomes across a product portfolio, platform, or major customer domain.

This role serves as a senior Product Definer and business leader responsible for identifying market opportunities, defining investment priorities, shaping product strategy, and delivering measurable customer and commercial outcomes. The Lead Product Manager drives alignment across Product, Engineering, UX, Marketing, Sales, Customer Success, and executive leadership to ensure product investments create sustainable competitive advantage, revenue growth, customer value, and market leadership.

The ideal candidate combines deep product management expertise, strong commercial acumen, customer-centric thinking, and advanced understanding of AI-enabled product innovation to guide both strategy and execution at scale.

Essential Duties and responsibilities

Portfolio Strategy & Product Leadership

• Define and communicate product vision, portfolio strategy, investment priorities, and outcome-based roadmaps across multiple products, capabilities, customer journeys, or platform domains.
• Synthesize customer needs, market dynamics, product performance, competitive intelligence, regulatory trends, and business objectives into strategic growth opportunities.
• Lead where-to-play and how-to-win decisions, including customer segments, market opportunities, platform investments, and emerging technologies.
• Establish portfolio OKRs, business cases, success metrics, and measurable customer and commercial outcomes.
• Drive prioritization decisions balancing customer value, business impact, scalability, technical complexity, risk, and long-term strategic objectives.
• Partner with executive leadership to evaluate growth opportunities, strategic partnerships, acquisitions, and platform investments.
• Ensure product strategies support revenue growth, customer retention, market expansion, profitability, and enterprise objectives.
• Serve as a thought leader on industry trends, customer workflows, competitive positioning, and product innovation.
  

Commercial Ownership & Growth Leadership

• Own business outcomes across assigned portfolio areas, including adoption, retention, expansion, revenue growth, customer satisfaction, and profitability.
• Lead pricing, packaging, monetization, and value realization strategies in partnership with Product Marketing and business leadership.
• Define market-entry, launch, adoption, and expansion strategies for new products, capabilities, and customer segments.
• Partner with Sales, Marketing, and Customer Success leadership to accelerate customer acquisition, retention, and growth.
• Establish mechanisms to gather and translate customer, partner, and market feedback into commercialization and investment decisions.
• Lead strategic customer engagements, customer advisory boards, and executive-level discovery efforts.
• Identify adjacent markets, ecosystem partnerships, distribution opportunities, and new growth vectors.

Customer Discovery, Design & Innovation

• Establish discovery frameworks and research practices that scale customer understanding across teams.
• Lead complex customer discovery initiatives involving enterprise customers, strategic accounts, partners, and key market segments.
• Drive customer journey analysis, workflow mapping, unmet-needs identification, and opportunity assessment.
• Sponsor experimentation programs that validate assumptions and inform investment decisions.
• Guide development and validation of concepts, prototypes, MVPs, and strategic product initiatives.
• Ensure customer insights are translated into product strategy, roadmap decisions, and measurable business outcomes.
• Champion customer-centric product development practices across the organization.

AI & Agentic Product Leadership

• Define and execute AI and agentic product strategies that create differentiated customer value and competitive advantage.
• Establish frameworks for evaluating, prioritizing, testing, and scaling AI-enabled product opportunities.
• Drive adoption of AI-powered workflows across product management, customer research, experimentation, and product delivery processes.
• Partner with Engineering, Data Science, Architecture, and UX teams to design intelligent experiences and workflow automation solutions.
• Establish responsible AI governance, risk management practices, transparency standards, and human-in-the-loop controls.
• Evaluate emerging AI technologies, market trends, and partnership opportunities to accelerate innovation.
• Serve as a strategic advisor on AI-enabled product transformation initiatives.

Data-Driven Portfolio Management

• Define portfolio-level measurement frameworks across customer, operational, product, and commercial performance dimensions.
• Leverage product usage data, customer insights, financial performance, market signals, and operational metrics to guide investment decisions.
• Assess portfolio performance and recommend strategic shifts based on measurable results and changing market conditions.
• Ensure accountability for achieving OKRs, business outcomes, growth objectives, and customer value metrics.
• Communicate portfolio performance, risks, opportunities, and investment recommendations to executive stakeholders.
• Promote a culture of evidence-based decision making across product teams.

Executive Stakeholder & Organizational Leadership

• Influence executive leaders on strategic priorities, investment decisions, product direction, and operating model improvements.
• Lead alignment across Product, Engineering, UX, Marketing, Sales, Customer Success, Finance, and executive leadership teams.
• Establish governance processes, prioritization frameworks, and decision-making mechanisms that improve portfolio effectiveness.
• Coach and mentor Product Managers while promoting excellence in discovery, prioritization, experimentation, and outcome-based product management.
• Identify and proactively manage strategic risks, dependencies, organizational constraints, and resource trade-offs.
• Drive organizational alignment around customer outcomes, business impact, and long-term strategic objectives.
• Represent Product Management with customers, partners, industry forums, and executive leadership teams.

Other Duties

Performs other duties as assigned by supervisor.

Job Qualifications

Education:  Bachelor's degree from an accredited university or equivalent experience required.

·       Preferred fields of study include Business, Computer Science, Engineering, Information Systems, or related disciplines.

·       MBA or advanced degree preferred.

Experience:

• 8+ years in product management with enterprise SaaS leadership experience
• Proven ownership of multi-product or platform-level strategies
• Proven experience owning product strategy, commercialization, growth initiatives, and measurable business outcomes.

Other Knowledge, Skills, Abilities or Certifications: 

• Product Strategy: Ability to define long-term product vision, establish investment priorities, make strategic trade-off decisions, and connect product investments to measurable customer and business outcomes.
• Technical Fluency: Able to understand APIs, platforms, and engineering trade-offs; translate business needs into technical direction.
• AI Readiness: Strong understanding of AI, generative AI, and agentic systems with the ability to identify opportunities, establish governance frameworks, and drive scalable value creation.
• SaaS Platform Expertise: Experience managing cloud-based products, platforms, ecosystems, integrations, continuous delivery environments, and usage-based business models.
• Commercial & Business Acumen: Strong understanding of revenue growth, profitability, pricing, packaging, customer acquisition, retention, expansion, and value realization strategies.
• Customer-Centric Discovery: Deep expertise in customer research, jobs-to-be-done methodology, workflow analysis, journey mapping, experimentation, and opportunity identification.
• Data & Analytics: Ability to leverage quantitative, qualitative, operational, and financial data to evaluate performance, make investment decisions, and optimize outcomes.
• Communication & Executive Influence: Exceptional verbal, written, presentation, and stakeholder management skills with the ability to influence without direct authority and align diverse stakeholder groups.
• Execution Focus: Ability to operate effectively in ambiguous environments, manage complexity, drive alignment, and consistently deliver measurable results.

Travel requirements

Up to 25%

Physical Demands

Normal office environment.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.