Position: Lead Patient Care Coordinator

Department: General Internal Medicine Research (Faster Paths Program)

Schedule: 40 hours per week, Days (On-site)

POSITION SUMMARY:

The lead patient care coordinator (PCC) for Faster Paths is an instrumental part of the Faster Paths team, working closely with the Program Manger to support other PCCs . In addition to standard PCC responsibilities, the lead PCC contributes to administrative and operations protocols, leads training activities for other PCCs, manages supply ordering, provider scheduling, and represents the PCC perspective in internal and external leadership meetings.

JOB RESPONSIBILITIES: 

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• Helps maintain clinic flow when working in clinic by maintaining the Faster Paths mission of hospitality, stigma free patient experiences, and clinical excellence.
• Provides input and feedback on clinic goals and operations and plays a key role in shaping clinic longevity and policies.
• Role model effective interdisciplinary collaboration, excellent oral and written communication skills, and respectful interactions with patients, families, and internal and external partners, even in instances of disagreement.
• Collaborates with the Nurse Clinical Manager to maintain an up-to-date stock list
• Completes weekly inventory, places supply orders, including but not limited to clinical supplies, equipment, snacks, and patient care supplies as needed. Ensures complete invoicing.
• Performs routine walk throughs of clinical spaces including exam rooms to ensure the presence of the following supplies and places orders or contacts EVS, as appropriate
• Supplies on the stock list
• Hand hygiene and infection control supplies (sourced via EVS)

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS:

EDUCATION:

• Bachelor’s degree preferred, but years of experience can substitute bachelor’s degree.

EXPERIENCE:

• 2-4 years medical office experience and/or referral authorization experience

CERTIFICATES, LICENSES, REGISTRATIONS:

• Medical Assistant degree preferred

KNOWLEDGE AND SKILLS:

• Have an interest in and a passion for working with people who have substance use disorder and/or experience homelessness. 
• Possess excellent interpersonal and communication skills. 
• Have an attention to detail. 
• Excellent oral and  written communication skills. 
• Proficient in Microsoft Office suite (MS Word, PowerPoint, Excel, Outlook).

JOB BENEFITS:

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

ABOUT THE DEPARTMENT:

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-638-8582 to let us know the nature of your request.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.