About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Application Management & Ownership

• Own the global SAP GTS application landscape from a functional and application-management perspective.
• Ensure the availability, stability, performance, and continuous improvement of SAP GTS.
• Manage the application lifecycle, including incidents, problems, service requests, changes, releases, upgrades, and enhancements.
• Establish and maintain application management processes, standards, and documentation.
• Act as the escalation point for complex SAP GTS issues and coordinate resolution with internal teams, SAP, and external service providers.
• Manage and prioritize the global GTS application backlog in collaboration with business stakeholders.
• Ensure appropriate testing, release management, and deployment practices for GTS changes.

Export Controls & Sanctions

• Own and continuously improve SAP GTS capabilities supporting Export Control and Sanctions Compliance.
• Manage and optimize processes for sanctioned-party screening, legal control checks, embargo controls, and related compliance requirements.
• Ensure GTS solutions support changing global trade regulations and company compliance policies.
• Work closely with Trade Compliance and Legal teams to translate regulatory requirements into effective system solutions.
• Support implementation and maintenance of global trade compliance processes across countries and regions.

Trade & Customs

• Manage SAP GTS functionality supporting trade and customs processes across the global organization.
• Drive continuous improvement of customs declaration, customs communication, import/export, and related trade processes.
• Support global and local customs requirements and ensure appropriate system configuration and integration.
• Collaborate with customs and trade specialists to identify opportunities for process standardization, automation, and simplification.
• Ensure alignment between SAP GTS and ERP processes across the global supply chain.

Integration & Architecture

• Own the functional integration of SAP GTS with relevant enterprise applications, including SAP ERP/SAP S/4HANA and other business, logistics, compliance, and customs systems.
• Ensure robust and reliable data flows between GTS and connected systems.
• Analyze integration issues and coordinate resolution across application teams.
• Contribute to integration architecture and design decisions for new solutions and enhancements.
• Ensure interfaces and integrations are appropriately monitored, documented, and maintained.

Reporting & Analytics

• Own and continuously improve SAP GTS reporting and analytics capabilities.
• Ensure business stakeholders have access to accurate and relevant trade compliance, customs, and operational reporting.
• Translate reporting requirements into scalable SAP GTS solutions.
• Identify opportunities to improve data quality, transparency, automation, and management information.

Stakeholder & Vendor Management

• Act as the primary IT point of contact for global SAP GTS stakeholders.
• Build strong relationships with Global Trade, Customs, Export Controls, Sanctions, Supply Chain, Finance, Logistics, IT Architecture, and other business functions.
• Facilitate requirements gathering, solution design, prioritization, and decision-making.
• Manage relationships with SAP and external implementation/application-support partners.
• Challenge external providers on quality, delivery, cost, and adherence to agreed service levels.
• Communicate application status, risks, issues, roadmap, and priorities to relevant stakeholders and management.

Projects & Continuous Improvement

• Lead or contribute to global SAP GTS projects, implementations, rollouts, upgrades, migrations, and transformation initiatives.
• Drive harmonization and standardization of GTS processes across regions and business units.
• Identify opportunities for automation and process optimization.
• Evaluate new SAP GTS capabilities and technologies and assess their potential business value.
• Ensure solutions are scalable and aligned with the organization's global SAP and IT strategy.

Required Experience & Skills

• Bachelor's degree or equivalent experience in Information Technology, Business, Supply Chain, International Trade, or a related discipline.
• Significant experience with SAP Global Trade Services (GTS) in an application management, consulting, or solution ownership role.
• Strong functional knowledge of:
  • SAP GTS Export Control
  • Sanctions / Legal Control
  • Trade & Customs
  • Customs declarations and related processes
  • SAP GTS reporting and analytics
  • Integration between GTS and SAP ERP/S/4HANA
• Experience managing a global SAP application in a complex, multinational organization.
• Strong understanding of international trade, customs, export controls, and sanctions processes.
• Experience with SAP GTS implementations, enhancements, upgrades, or global rollouts.
• Strong understanding of SAP integration concepts and interfaces.
• Experience working with external SAP/application-support partners.
• Strong incident, problem, change, and release management experience.
• Excellent stakeholder management and communication skills.
• Ability to translate complex business and regulatory requirements into practical IT solutions.
• Strong analytical, problem-solving, and decision-making capabilities.
• Fluent English; additional languages are an advantage.

Preferred Qualifications

• Experience with SAP GTS Edition for SAP HANA / S/4HANA and/or SAP GTS 11.0.
• Experience with global SAP S/4HANA transformation programs.
• Knowledge of SAP integration technologies and APIs.
• Experience with customs authorities and electronic customs communication.
• Experience in a highly regulated or multinational environment.
• Familiarity with ITIL-based application management processes.
• Experience managing application roadmaps, budgets, vendors, and service providers.

Key Competencies

• Global mindset – comfortable working across countries, cultures, and time zones.
• Business-oriented – able to connect technology decisions with business and compliance outcomes.
• Regulatory awareness – strong interest in international trade regulations and compliance.
• Ownership – takes accountability for application performance, quality, and outcomes.
• Strategic thinking – able to develop and execute a long-term GTS roadmap.
• Collaboration – effective partner to business, IT, SAP, and external providers.
• Problem solving – structured and pragmatic approach to complex issues.
• Communication – able to explain technical and regulatory topics clearly to both technical and senior business audiences.

Success in the Role

Success will be measured by:

• Stable and reliable global SAP GTS operations.
• Effective and compliant Export Controls & Sanctions processes.
• Efficient and standardized Trade & Customs processes.
• High-quality integration between GTS and surrounding systems.
• Improved reporting, transparency, and data quality.
• Successful delivery of the GTS roadmap and transformation initiatives.
• Strong stakeholder satisfaction and effective vendor management.
• Continuous improvement, automation, and reduction of operational complexity.
• The ability of the GTS platform to support evolving global business and regulatory requirements.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.