Job Type:

Job Description:

Location Details:

This position can work remotely from a home office for day-to-day operations.

Position Schedule:

Monday- Friday 8am-5pm

Position Summary:

The role will play a vital role within Human Resources managing and investigating the most complex employee relations cases, developing, and implementing advanced ER strategies/processes and providing leadership within the ER Center of Excellence. There are three primary facets to this position, and individuals may be assigned to one or more of them:

1. Investigator

2. Team Lead-mentor team/approve work items such as disciplinary items

3. Projects-lead two or more major ER processes (job elimination, EEOC) Serving as the senior

Key Responsibilities:

·       Conduct high-profile and complex ER investigations such as workplace harassment, discrimination, retaliation, sexual misconduct, violence, and theft with discretion and sensitivity

·       Conduct thorough, professional, and efficient interviews of individuals accused of violations, witnesses, and reporting persons to obtain key facts for proper decision-making

·       Synthesize investigative findings into detailed reports, providing data-driven recommendations for corrective action and policy enhancements.

·       Synthesize investigative findings into detailed reports, providing data-driven recommendations for corrective action and policy enhancements.

·       Maintain meticulous and confidential records of all investigation activities, ensuring data integrity and compliance with record keeping standards within the identified case management system.

·       Ensure all investigative processes comply with federal, state and local employment laws, as well as company policies and procedures.

·       Serve as a subject matter expert, providing guidance to HR Leadership, legal counsel, and management on complex employee relations issues.

·       Design and implement training programs focused on investigative techniques and processes, legal compliance and conflict resolution.

·       Utilize advanced analytical tools to identify and report on trends in employee relations issues, recommending strategic interventions to mitigate risk.

·       Provide mentorship to junior team members, fostering skill development and knowledge transfer.

·       Confer with the Office of the General Counsel regarding company response to Civil Rights complaints and EEOC charges. 

·       May be called as a subject matter expert in various judicial proceedings

·       Review complex disciplinary actions to ensure compliance with company policies and procedures, to mitigate risk associated with employment actions.

·       Leads and supports specific employee relations processes to include Reduction in Force and Job Reassignment actions.

Supervisory Responsibilities:

None

Qualifications:

Required

Education (include minimum education and any licensing/certifications):

·       Bachelor's degree in, Human Resources, Business Administration, law or a related field.   

·       Certified investigator (AWI) or have the ability to obtain designation within 1 year.

Experience:

·       Minimum of 6 years’ experience in an Employee Relations role to include:

• Solving complex investigations
• Coaching Managers and employees
• Experience in a highly regulated industry or large-scale organization

Knowledge of:

·       In depth knowledge of local, State and Federal laws governing investigations and related personnel matters

·       Advanced knowledge of employment laws and regulations including ADA, FLSA, EEO, FMLA, Title VII and other related statues.

·       Ability to recognize and define problems; gather sophisticated data and analyze it; establish facts, and draw valid conclusions

·       Demonstrate unquestionable integrity, confidentiality, and professionalism in a wide variety of situations

·       Write routine reports and business correspondence

·       Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels of the organization

·       Demonstrate expertise in investigative methodologies, including witness interviewing, credibility assessment and report writing.

·       Advance skill in conflict resolution with a proven track record of resolving high-stakes employee relations issues.

Preferred

• Advanced Degree (Masters in HR, JD)

• HR Certification (PHR, SPHR, SHRM-CP, SHRM-SCP) Knowledge of ACG personnel policies and procedures

Work Environment:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

The annual salary range for this position is $85,966 - $105,000 with annual bonus potential, based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
  

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through 10/15/2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.