About this role:

Wells Fargo is seeking a Lead Digital Product Manager to support the Customer Engagement Ecosystem (CEE) platform. This role is responsible for platform operations, ruleset governance, deployment management, production support, incident triage, and configuration management across the enterprise customer decisioning ecosystem.

In this role, you will:

• Manage and maintain Pega CDH configurations across development, testing, and production environments.
• Own ruleset governance, migration, versioning, and deployment activities across environments.
• Coordinate release planning, deployment execution, and production implementation activities.
• Lead production support, issue triage, incident management, and root cause analysis efforts.
• Partner with Product, Technology, Decision Science, Analytics, and Operations teams to deliver and support customer decisioning capabilities.
• Support platform upgrades, environment readiness activities, and ongoing platform enhancements.
• Identify opportunities to improve platform stability, deployment quality, and operational efficiency.
• Communicate deployment readiness, production status, risks, and dependencies to stakeholders and leadership.

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of experience supporting enterprise software platforms, customer engagement platforms, or decisioning systems.
• 5+ years of experience delivering Pega related Solutions & Applications
• Experience working with Pega Customer Decision Hub (CDH)
• Experience supporting production environments, issue triage, and incident management.
• Experience with Pega ruleset management, migration, deployment, and release processes.
• Strong understanding of Agile delivery, SDLC, and release management practices.
• Experience leading cross-functional initiatives across business and technology teams.
• Strong analytical, problem-solving, and communication skills.

• Prior banking or financial services experience.
• Experience supporting customer decisioning, personalization, marketing technology, or customer engagement platforms.
• Knowledge of Artificial Intelligence (AI), Machine Learning (ML), predictive analytics, or adaptive learning concepts.
• Experience working with analytics, decision science, or model governance teams.
• Familiarity with adaptive models, propensity models, arbitration strategies, and Next-Best-Action concepts.
• Knowledge of DevOps, CI/CD, and deployment automation practices.
• Pega Certified Decisioning Consultant (PCDC) or similar certifications.

Job Expectations:

• Ensure stable and reliable operation of the Pega CDH platform.
• Execute deployments with strong governance and minimal production impact.
• Drive timely resolution of production incidents and operational issues.
• Partner effectively across Product, Technology, Operations, Analytics, and Decision Science teams.
• Promote operational excellence, continuous improvement, and platform reliability.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.