About this role:

Wells Fargo is seeking a Lead Business Execution Consultant to provide strategic leadership for testing AI-powered telephony and digital solutions across a large-scale contact center. This enterprise-facing role will shape the quality strategy for the Contact Center Modernization program and influence the delivery of AI-enabled Interactive Voice Virtual Assistant capabilities.

You will collaborate with business, product, technology, operations, data science, risk, compliance, and model governance teams to oversee testing and release readiness for contact center and customer relationship management solutions. Capabilities include conversational AI and Non-AI Interactive Voice Virtual Assistants, intelligent call routing, and data stream integration. Your work will support reliable implementation, positive customer outcomes, and improved customer service workforce productivity.

In this role, you will:

• Transform the testing operating model for AI-enabled solutions by establishing scalable strategies, governance, controls, policies, and procedures from planning through production.
• Serve as the AI testing lead and escalation point, guiding cross-functional teams through complex validation, risk, release-readiness, and adoption decisions.
• Provide accountable UAT leadership that protects business outcomes, strengthens operational readiness, and enables confident adoption of AI capabilities.
• Lead end-to-end testing governance, ensuring complete and auditable plans, data, test cases, results, defect management, and controls.
• Manage product, technology, line-of-business, and third-party stakeholders while collaborating with leaders to develop project plans and align priorities.
• Coordinate UAT SMEs, analysts, and business partners, partnering with resource and testing leaders to assess capacity, resolve staffing concerns, and align resources to program priorities.
• Accelerate delivery and improve quality by expanding test generation and execution automation, optimizing offshore capacity, standardizing repeatable testing practices, and mentoring junior team members.
• Provide decision-ready quality oversight through accurate Jira and Octane test and defect management data, testing metrics, defect trends, and release-readiness reporting.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years contact center AI-powered voice and digital solutions technology implementation experience - including intent accuracy, multi-turn context, response quality, safe behavior, and human-agent handoffs.
• 5+ years leading or managing testing for large-scale enterprise implementations.

Desired Qualifications:

• Deep expertise in contact center technologies, including IVR, conversational AI, omnichannel journeys, routing, telephony/softphone, cloud platforms, and back-end integrations.
• Demonstrated ability to define enterprise test strategies and lead automation, efficiency, and technology-delivery roadmaps.
• Strong development and test automation skills using AI-agent tools, Python, Playwright, Hammer, Cyara, APIs, GitHub Copilot, and CI/CD practices.
• Experience in Agile product delivery with advanced knowledge of Jira, Octane, or comparable test management tools.

• Proven ability to influence stakeholders, communicate complex concepts to senior leaders, and drive outcomes across matrixed business and technology teams.

• Strong written and verbal communication skills, with the ability to clearly present testing results, risks, and recommendations to technical and nontechnical audiences.

Job Expectations:

• Ability to travel up to 15%
• Ability to work a hybrid schedule

• Ability to support weekend or after-hours UAT testing as needed.
• Relocation benefits are not available for this position

• This position is Not eligible for Visa sponsorship

Position Locations:

• 2800 S. Price Rd., Bldg. D, Chandler, AZ  85286
• 401 Las Colinas Blvd West, Bldg. A, Irving, TX

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.