Work Schedule

Environmental Conditions

Job Description

Position Summary

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment.  They lead all aspects of problem solving and facilitate conversations with responsible parties.  . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.

Key Responsibilities: 

• Communicate professionally, both written and verbal
• Effectively handle a high volume of email communication and phone contact
• Have a solid understanding of customer billing platforms that allow problem identification and solution
• Proficiency in key Excel functions that will drive collection efficiencies for large customers
• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
• Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
• Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
• Ability to react to and effectively handle changes in priorities based on business need
• Formulate a course of action to consistently accomplish or outperform established goals
• Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
• Ability to work with minimal direction; following guidelines and company policy
• Support development and implementation of on-boarding content for new team members
• Use Practical Process Improvement techniques to identify and solution problem root cause
• Mentor and support other team members

Non-Negotiable Hiring Criteria:

• High School Diploma and/or GED required
• 5+ years of experience in collections and/or business or an equivalent combination of education and experience.
• Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
• Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
• Excellent written and verbal skills that allow effective communication via both phone and email
• Operates with a high degree of integrity, works well in a team environment. 

Minimum Requirements/Qualifications:

• Bachelor’s degree in a business field preferred.
• Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
• Goal oriented
• Possesses a high degree of integrity
• Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
• Ability to work effectively with other team members in an open environment
• Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
• Travel may be required at times, up to 20%.