Position Summary:

Berghoff Design Group is seeking to add an experienced, knowledgeable, and client-centric individual to join our Maintenance team as an Account Manager. The Account Manager or Client Representative serves as a trusted horticulture concierge and liaison between our clients and production teams. This role is centered on cultivating long-term relationships, ensuring client satisfaction, and delivering a seamless, personalized service experience. The ideal candidate is a proactive communicator with a deep appreciation for horticulture and luxury service.

Key Responsibilities:

Client Relationship Management

o Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met or exceeded.

o Conduct regular site visits to assess landscape conditions and client satisfaction.

o Provide expert guidance on horticultural care, seasonal enhancements, and landscape improvements.

Production Coordination

o Act as a conduit between clients and production crews, translating client goals into actionable plans.

o Collaborate with maintenance supervisors, crew leaders and operations teams to ensure timely and high-quality execution of services.

o Monitor service delivery and proactively address any issues or adjustments needed.

Service Excellence

o Anticipate client needs and offer tailored recommendations for landscape enhancements.

o Maintain detailed records of client preferences, service history, and feedback.

o Facilitate client education on plant care, seasonal changes, and landscape features.

Problem Solving & Advocacy

o Resolve client concerns with professionalism and urgency.

o Advocate internally for client priorities and ensure their voice is represented in planning and execution.

Qualifications:

● Proven experience in client service, account management, or concierge roles—preferably in high-end landscaping, hospitality, or luxury services.

● Strong knowledge of horticulture, landscape maintenance, and seasonal plant care.

● Previous experience with CRM systems, preferably Aspire

● Exceptional communication and interpersonal skills.

● Ability to manage multiple client relationships with attention to detail and discretion.

● Collaborative mindset with a proactive approach to problem-solving.

● Valid driver’s license and ability to travel locally for site visits.

● Bilingual in both English and Spanish, preferred

The Perks 

• 401(k) plan with company match  
• Medical insurance  
• Dental insurance  
• Vision insurance  
• FSA/HSA  
• PerkSpot  
• Long-Term Disability and Life Insurance 
• Paid time Off  
• Tuition Reimbursement (after one year of service) 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.

A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.