At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

You will support workforce planning, scheduling, and timekeeping operations by ensuring accurate labor data, efficient scheduling practices, and compliance with company policies.

You will also:

• Analyze labor utilization, staffing patterns, and operational needs to support workforce planning
• Create, disseminate, and revise area schedules in accordance with company policy and operational needs
• Serve as the primary scheduling editor for assigned departments
• Serve as the primary timekeeping editor for assigned departments, ensuring payroll and timekeeping accuracy
• Audit timekeeping records and verify staff positions for shift differentials and payroll accuracy
• Maintain accurate labor forecasts and operational data within labor management systems
• Identify labor trends and recommend process improvements to improve efficiency and cost management
• Prepare line schedules to support departmental budgeting and forecasting
• Provide operational leaders with labor reporting and scheduling insights
• Support and train ambassadors and leaders on scheduling and labor management systems
• Perform calculations for incentive programs, gratuities, or commissions as needed
• Assist with labor budgeting preparation and analysis for departments
• Serve as backup support for scheduling, payroll preparation tasks, and labor reporting functions
• Communicate professionally and effectively with ambassadors, leaders, and cross-functional teams
• Perform other duties as assigned

What it takes to succeed:

• At least 18 years old
• High school diploma or equivalent required; pursuing a degree in Business or related field preferred
• Previous scheduling, timekeeping, payroll support, or workforce management experience preferred
• Experience with Workday timekeeping editor, TMM applications, or similar workforce management systems preferred
• Strong working knowledge of Microsoft Office applications, particularly Excel
• Ability to analyze labor data and identify trends or opportunities for improvement
• Strong attention to detail and ability to maintain accuracy in payroll and scheduling processes
• Ability to prioritize multiple responsibilities and projects in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to work effectively in team environments and collaborate with operational leaders

What else is important:

• Ability to lift, push, pull, and/or carry up to 10 lbs occasionally
• Position may involve walking and standing throughout shifts
• Ability to work indoors and outdoors in varying weather conditions including heat, cold, fumes, dust, and odors
• Ability to perform physical activities such as kneeling, squatting, bending, reaching overhead, and fine hand manipulation (keyboard/writing)
• Flexible work location based on operational needs
• Must be able to work a flexible schedule including mornings, evenings, weekends, and holidays

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.