About the Role

We are seeking an experienced L2 Network Engineer to take ownership of network support and infrastructure across client environments. The role focuses on connectivity, firewalls, network performance, and proactive issue resolution within a dynamic MSP environment.

You will work closely with Systems Engineers and support both field staff and internal teams, taking responsibility for network-related incidents, escalations, and critical outages.

About the Client

You will be working with a growing technology and managed services provider that supports businesses across technology, connectivity, and digital solutions. The organisation operates in an MSP-style environment where engineers collaborate closely to deliver reliable technology services and responsive technical support.

Ideal Profile

Technical Experience

• Strong experience working within an MSP environment
• Practical experience with Microsoft Azure, particularly Azure networking components
• Experience supporting Microsoft 365 environments
• Hands-on experience with RMM/PSA platforms such as Kaseya, N-able, or similar
• Strong knowledge of firewalls, routing, and switching
• Experience configuring and troubleshooting VPNs
• Solid understanding of DNS, DHCP, and core networking principles
• Experience with Azure VNets, NSGs, and connectivity

Communication & Problem-Solving

• Strong verbal and written communication skills
• Excellent analytical and problem-solving abilities
• Ability to remain calm and methodical during outages and critical incidents
• Confidence explaining technical issues clearly to non-technical users
• Proactive approach focused on preventing recurring issues
• Strong ability to collaborate with other technical teams during incidents
• High level of accountability and ownership

Responsibilities

Network Support & Troubleshooting

• Troubleshoot network issues across LAN, WAN, VPN, and firewall environments
• Support connectivity for remote users and field-based teams, including iPads and mobile devices
• Configure, maintain, and support network infrastructure
• Investigate and resolve connectivity and network performance issues

Azure Networking

• Support Microsoft Azure networking environments
• Configure and troubleshoot VNets, connectivity, and related networking components
• Assist with maintaining reliable connectivity across cloud and client environments

Monitoring & Incident Management

• Monitor network performance and proactively identify potential issues
• Resolve network outages efficiently and minimise service disruption
• Collaborate with Systems Engineers on broader technical incidents
• Support escalations and critical network outages
• Maintain clear communication throughout incidents and resolutions

Success Measures

• Network-related incidents are resolved efficiently
• Client environments maintain stable and reliable connectivity
• Technical issues are communicated clearly to non-technical users
• Potential network issues are identified and addressed proactively

How we take care of our team

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones