About this L1 System Administrator | Windows, VMware & Cloud Operations role at Gruve
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position summary:
We are looking for a proactive L1 System Administrator to support Windows Server, VMware virtualization and Azure/AWS infrastructure. The role is responsible for infrastructure monitoring, alert triage, routine health checks, basic troubleshooting, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.
Key Responsibilities:
Windows Server Operations
- Monitor Windows Server availability, alerts, resource utilization and critical services.
- Perform routine health checks covering CPU, memory, disk space, services and event logs.
- Conduct basic troubleshooting for server availability, service failures and connectivity issues.
- Log and escalate incidents related to Active Directory, DNS, DHCP and Windows services.
- Support post-patching and post-maintenance health checks using approved procedures.
VMware Virtualization
- Monitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts.
- Perform basic checks on VM status, resource utilization, host connectivity and datastore capacity.
- Support routine VM health checks and escalate virtualization issues to L2.
- Assist with scheduled maintenance validation and approved operational procedures.
Cloud Operations – Azure/AWS
- Monitor cloud virtual machines, resource health, availability and infrastructure alerts.
- Perform basic checks for VM status, CPU, memory, disks and connectivity.
- Validate cloud monitoring alerts and perform initial troubleshooting using approved runbooks.
- Escalate cloud VM, access, networking and resource-related issues to L2/L3 teams.
Operations & Service Management
- Create, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools.
- Perform initial incident triage and follow documented troubleshooting procedures.
- Escalate unresolved and critical incidents within defined SLAs and escalation matrices.
- Support major incident communication, routine maintenance checks and backup status validation.
- Maintain shift handover notes, operational checklists and incident documentation.
- Coordinate with L2/L3, Network, Security, Storage/Backup and Application teams.
- Follow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage.
Required Skills & Qualifications:
- 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations.
- Basic knowledge of Windows Server and Windows operating system troubleshooting.
- Familiarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals.
- Basic understanding of VMware, virtual machines, ESXi and vCenter.
- Fundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization.
- Familiarity with CPU, memory, disk space, connectivity checks and infrastructure alerts.
- Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
- Understanding of incident management, SLA compliance and escalation procedures.
- Good communication, documentation and shift handover skills.
- Willingness to work in rotational shifts in a 24x7 production support environment.
Preferred Skills & Qualifications:
- Basic PowerShell scripting knowledge.
- Microsoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification.
- Exposure to VMware monitoring and cloud dashboards.
- Basic knowledge of patching, backup, disaster recovery and infrastructure security.Familiarity with ITIL processes and enterprise monitoring tools.
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
