Associate, AML Compliance (Know Your Customer) - Quezon City, Philippines

Key Responsibilities

• Approximately 90% of this role involves making and receiving customer calls to conduct interviews regarding their use of Western Union services.
• Assess customers' Anti-Money Laundering (AML) knowledge and compliance requirements when handling transaction refund requests and customer calls.
• Conduct thorough reviews via phone and/or email and make informed decisions, communicating outcomes to customers, Agents, and Service Associates.
• Follow up on customer cases that have been previously reviewed by Senior Specialists by contacting customers via phone and (or) email to obtain required information and supporting documentation.
• During periods when no calls are being received, associates are expected to maintain productivity by reviewing customer information, validating documentation, and completing other relevant case-related activities.
• Maintain a high level of accuracy, professionalism, and customer service throughout all interactions.
• Be available to work night shifts and weekends as required.

Requirements

• Anti-Money Laundering compliance background or customer service experience in a related banking field is preferred.
• Proficiency in English and Spanish language.
• Bachelor's degree or equivalent job experience in the financial services industry is preferred. 
• Analytical and research and attention to detail skills are required.

Workplace Options

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.
• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.
• Hybrid working arrangement.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.