About this Key Accounts Manager - Food Retail Sector - Bangalore role at Rentokil Initial
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● The Assistant Manager/Manager/Sr. Manager - Key Accounts is responsible for managing and growing business from existing and new customers in the assigned geography, with a focus on key account management, customer retention, contract renewals, collections, and new business development
● The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Requirements
Job Responsibilities:
● Manage existing customers (Account Management)
- Ensure customer retention
- Drive annual contract renewals with price increases
- Oversee the collection and manage the DSO
- Identify and execute up-selling opportunities
● Develop new business through the acquisition of customers
● Generate new sales from both existing and new customers in line with monthly, quarterly, and yearly targets.
● Collaborate with branches to deliver excellent customer service
● Conduct market surveys and competitor analysis to identify service gaps
● Improve customer profitability and contribution margins
● Provide client feedback to support the service team
● Perform other work-related duties as assigned
Key Result Areas:
● Customer (Revenue) retention of 95%+
● On-time customer contract renewal of 100%
● Price increase from existing customers as per target set
● Manage collection and DSO as per targets set
● Achievement of new sales targets (monthly, quarterly, yearly)
● Improvement in customer profitability and margins
Competencies (Skills essential to the role):
● Customer relationship management
● B2B Sales, Key Accounts, Account Management and negotiation skills
● Communication skills (verbal & written)
● Result orientation and target achievement
● Problem-solving and analytical thinking
● Collaboration and teamwork
● Market awareness and business acumen
● Time management
Educational Qualification / Other Requirement:
● Bachelor’s Degree (or equivalent)
● Overall sales experience of 6+ years, including at least 2 years in Key Account Management
● Years of experience
○ Manager: 5 to 8 years experience in B2B Sales including two years in Key Account Management
● Proven track record in Account Management and Business Development
● Good understanding of the local geography where the role is based
● Proficient in MS Office and G-Suite
Role Type / Key working relationships:
● Individual Contributor/People Manager (based on the role)
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
