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About the role

We’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the North West of England.

This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship.

Your main responsibilities: 

• Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance

• Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services

• Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and delivery

• Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels

• Develop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment priorities

• Provide accurate forecasting, pipeline management and reporting

• Act as the voice of the customer internally, ensuring continuous improvement and delivery excellence

What We’re Looking For

• Whilst this is a remote role, we have a preference for candidates based in the North West of England. Regular customer visits and face-to-face engagement are essential to building relationships, providing effective support, and maintaining a strong presence across the region.

• Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environments

• Strong commercial acumen with experience owning revenue targets and driving growth

• Background in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK -based water utility provider is a strong advantage

• Demonstrated ability to build and manage high-value, long-term customer relationships

• Experience leading or influencing cross-functional teams without direct line management

• Confident communicator, capable of engaging at both technical and executive levels

• Strategic mindset with the ability to translate customer needs into tangible commercial outcomes

What we offer you

• A fully remote home based role with travel across regions.

• A competitive basic salary

• Annual personal bonus scheme based on company and personal performance

• Private Medical Insurance

• 33 days annual leave.

• Defined pension contributions.

• Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.

• Confidential support via Employee Assistance Programmes.

• Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.

• Discounted personal car leasing for you your family and friends.

• Long Service Awards celebrating your commitment.

• Continuous learning opportunities through Sulzer Learning Pathways.

• As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network.

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Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 

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