About this Junior Key Account Manager (Longtail) - Jumia (Full Time) role at Jumia
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
As a Junior Key Account Manager (KAM) at Jumia Ghana, you will drive commercial growth and expand platform assortment by closely managing a high-potential portfolio of marketplace vendors. In this role, you will analyse sales trends, maintain top content standards, and execute competitive pricing strategies. Using Jumia’s automated workflows, self-service tools, and standardized channels, you will efficiently guide sellers, optimize stock availability, and maximize vendor participation in major commercial campaigns.
What you will be doing:
- Portfolio Management: Closely manage and nurture a high-potential portfolio of marketplace vendors to maximize their sales and growth.
- Commercial Strategy & Analysis: Analyze sales data, market trends, stock levels, and content standards to identify assortment gaps and drive competitive pricing.
- Performance Monitoring: Track and optimize key commercial and operational metrics, including GMV, inventory levels, pricing, fulfillment rates, and overall revenue.
- Commercial Campaign Mobilization: Drive active vendor participation in major Jumia Ghana campaigns, including Ghana Shopping Festival, Jumia Anniversary, Black Friday, and Jumia Festival.
- Scalable Account Operations: Leverage automated workflows, self-service portals, and standardized communications to efficiently manage high-volume account interactions.
What we are looking for:
- Bachelor’s degree in Business Administration, Marketing, Economics, or a related field, with exposure to e-commerce, sales, or account management.
- Strong numerical agility to analyze sales performance, track inventory trends, and interpret market pricing data.
- Understanding of online retail operations, vendor management, and product catalog standards.
- Comfort utilizing automated platforms, seller centers, and communication tools to manage multiple client relationships efficiently.
- Excellent interpersonal and negotiation skills to engage sellers, pitch campaign benefits, and drive participation in flagship events.
Deadline for applications: 31-10-2026
Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers;
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We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
