Department: Client Operations
Location: Manchester
Role: Junior Client Operations Executive

Contract: 12 month FTC

Key Responsibilities

Operational Support & Reporting

• Support the delivery of operational services across the Global Insurance Programme, ensuring activities are completed accurately and within agreed timescales.
• Assist with the preparation, validation, and submission of client and internal reporting across multiple client accounts.
• Support the management and maintenance of client data, ensuring information is accurate, complete, and aligned to reporting requirements.
• Liaise with fee earners and other stakeholders to resolve data queries and support the completion of required information.
• Assist in identifying data quality issues and opportunities for process improvement.

Client Service & Contractual Support

• Support the delivery of client contractual requirements, including SLA and KPI monitoring, reporting, and associated administrative processes.
• Assist in monitoring compliance with client service requirements and escalating issues where appropriate.
• Support operational processes associated with billing and e-billing, working closely with Finance and other stakeholders.
• Maintain and organise client contractual documentation and records in accordance with agreed processes and best practice.

Performance, Governance & Continuous Improvement

• Assist with the preparation of management information, performance reports, and materials for client governance meetings.
• Support investigations into client service performance, including the review of operational data and quality assurance findings.
• Attend internal client meetings, documenting actions and supporting their timely completion.
• Contribute to the delivery of continuous improvement initiatives across the Client Operations function.
• Assist with the development and maintenance of training and process documentation to support consistent ways of working.

Stakeholder Engagement

• Build positive working relationships with colleagues across Client Operations, fee earning teams, Finance, and other Business Services functions.
• Support effective communication with stakeholders through meeting coordination, updates, and action tracking.
• Respond to queries in a professional and timely manner, ensuring stakeholders are kept informed of progress and outcomes.

Experience and Skills Required

• Experience of client data and its relevance to the insurance litigation process
• Demonstrates attention to detail with a high level of accuracy.
• Excellent knowledge of insurance litigation processes
• Experience within an insurance claims litigation environment
• Knowledge and understanding of working with audit, SLA and KPI analysis
• Excellent knowledge of MS Office, particularly excel
• Proven experience of collaborative working and an ability to forge relationships with key individuals across all of the different practice areas.
• Strong organisational skills and the ability to handle multiple priorities within tight timescales.
• Able to work to very tight deadlines under pressure and to assimilate information quickly.
• Excellent verbal and written communication skills.
• Confident and proactive possessing the competence to deliver procedures and conduct reporting autonomously.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.