Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Junior Business Analyst/Product Owner

Overview
The UK product analysis team is looking for a Junior Business Analyst/Product Owner to join the team, working on UK domestic payment clearing products (Bacs, Real Time, ICS) driving forward and managing enhancements to these products and developing/shaping the requirements for new additional products and services that will leverage the current platforms. The ideal candidate is passionate about working in complex change environment with well-established/mature products and services.

Role
The Junior Business Analyst/Product Owner role partners across the organisation to understand business needs, products and processes.
The role is responsible for eliciting requirements and developing analysis artefacts that enable the development of new products and services for our customers.

The role incorporates both good business understanding and communication skills with the ability to understand and logically model how our business systems need to perform.

As a Junior Business Analyst/Product Owner you will manage smaller project/initiatives/change requests and work with Senior Analysts on larger/more complex pieces of work.

Essential responsibilities:-
• Perform the elicitation and analysis of business change, functional and non-functional requirements across a range of stakeholders, internal and external.
• Own and produce relevant analysis artefacts and documentation.
• Provide the evaluation of current products and services against proposed changes and product investments.
• Ownership of analysis tasks, timescales and approach, supporting the engineering and delivery teams.
• Able to use a variety of analysis techniques to model, refine and communicate requirements and the behaviour of business systems
• Familiarity with Atlassian toolset
• Workshop facilitation experience

Product Owner (PO) - key experiences:
• Connecting with the Customer
• Be keenly aware of the needs of the people to whom the products are delivered.
• Understand and reflect the needs of non-customer stakeholders who rely on the cadence and quality of the team’s output.
• Identify problems that customers want to be solved through different thinking tools, then identify the ‘jobs to be done’ that are most worth pursuing.
• Contributing to the Vision and Roadmap
• Regularly engage with Product Management to analyse market research and understand the business drivers that trigger work requests.
• Ensure that the vision and roadmap contain real value by representing the end user, their needs and experience of using the products.
• Assist with ART backlog prioritization by collaborating with key roles and stakeholders to guide the sequencing of features over time.
• Assist with communicating the vision and roadmap during planning events to ensure teams are aligned.
• Managing and Prioritizing the Team Backlog
• Guide story creation by ensuring they are well-formed and aligned with product strategy.
• Clarify story details using product ownership tools and techniques such as user-story voice, INVEST, and BDD.
• Prioritize backlog items by regularly ordering backlog items according to their cost of delay, and communicate the sequence to the team
• Accept stories by validating that stories meet their Definition of Done to assure that quality is built in.
• Support the Team in Delivering Value
• Balance stakeholder perspectives by receiving feedback and insights, understanding the drivers and collaborating with stakeholders and teams to make implementation decisions that produce the most favourable outcomes.
• Elaborate stories before and during the iteration to help the team increase velocity and shorten learning cycles.
• Attend and actively participate in team and ART events.
• Getting and Applying Feedback
• Mitigate the risk of developing solutions with little value by collaborating with Product Management to define benefit hypotheses that drive implementation.
• Obtain feedback from customers and stakeholders that indicates how well the solutions meet their needs.
• Share feedback with Product Management and System Architects.

All About You
The essential knowledge, skills, and experience for this position:
• Competent BA/PO with experience of working in financial services.
• Competent in producing business requirements specification documents.
• Very good analysis and problem solving skills
• Working knowledge/experience in Business Analysis within a complex change environment.
• Very good communication skills and able to communicate both written and verbally to internal stakeholders and external clients
• Be skilled performing the elicitation and analysis of business change, functional and non-functional requirements across a range of stakeholders, internal and external
• Working knowledge of software delivery lifecycle approach, agile/iterative development
• Competent in facilitating backlog refinement sessions.
• Proven track record producing high quality user stories and acceptance criteria.
• Be strong and confident in requirements elicitation and able to facilitate cross functional conversations and workshops.
• Able to use a variety of analysis techniques to model, refine and communicate requirements and the behaviour of business systems.
• Experience working in a software industry background.
• Familiarity with CASE tools and use of Visio / MS Office.

The desirable knowledge, skills, and experience for this position:
• Understanding of the following UK clearing services, Bacs 3 day, Current Account Switching, Cash ISA, Real Time Payments and Cheque clearing.
• Understanding of UK domestic payment products , i.e. card transaction services, Link, gateway schemes and ATM managed services.
• Any experience in domestic clearing and settlement services.
• Experience with XML and/or SQL
• Experience and understanding across multiple technologies including web services, mainframe and database applications.

Qualifications
• Relevant degree or practical experience
• BCS Diploma in Business Analysis (desirable)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.