Job Description:

● Required Knowledge and Skills
• Minimum 5 years of experience in IT technical roles (e.g., system implementation, maintenance, and operations management)
• Japanese communication skills sufficient for customer-facing interactions, including explaining technical matters during meetings
• Experience and capability in task management, cost management, and coaching/mentoring junior engineers (L2 and below)
• Proven experience creating operational documents and customer reports used by support and operations teams
• Ability to proactively plan, coordinate, and execute activities to resolve issues and drive outcomes (self-motivated and accountable)
• Ability and willingness to continuously develop technical skills through training and hands-on experience (engineering mindset)
• Fundamental knowledge and practical experience with infrastructure technologies, including Servers, Networks, Storage, and Operating Systems
• Advanced technical expertise and hands-on experience in at least one of the following areas: Linux, Windows, or VMware

● Preferred Experience, Knowledge, and Certifications
• Experience as a Team Lead, Sub-Lead, or Project Manager within an operations and support organization
• Experience leading the technical resolution of Major Incidents (P1/P2) and conducting Root Cause Analysis (RCA)
• Experience with Change Management and Problem Management processes
• ITIL Foundation certification and/or vendor certifications related to Operating Systems, Databases, or other infrastructure technologies
• Knowledge of operational tools, including ITSM platforms (e.g., ServiceNow) and monitoring tools
• Experience with operational automation using PowerShell, Python, or Bash
• Experience operating and supporting cloud platforms and services such as Azure, AWS, Microsoft 365, and Entra ID
• Experience in customer-facing technical discussions, stakeholder management, and service improvement proposals
• English communication skills (spoken and written)
• Knowledge of information security and cybersecurity best practices

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.