About this IT Support (Saudi National) role at Parsons
Parsons · Onsite · SA - Riyadh
In a world of possibilities, pursue one with endless opportunities. Imagine Next!Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.
Job Description:
Parsons is looking for an amazingly talented IT Support (Saudi National) to join our team! In this role you will get to provide hands-on and remote IT support services for desktop systems, servers, networks, and telecommunications infrastructure across the Riyadh Metro Project and related site offices, ensuring the efficient operation of business-critical technology services.
What You'll Be Doing:
- Provide in-person and remote technical support for the installation, repair, maintenance, and troubleshooting of desktop computers, workstations, software, hardware, and telecom circuits.
- Support daily IT operations across the Riyadh Metro Project and associated site offices, including desktop, server, network, voice, and mobile device support.
- install, configure, and troubleshoot Windows-based operating systems and business applications, including Windows 11.
- Perform PC and server installations, upgrades, preventive maintenance activities, and configuration management tasks.
- Support network infrastructure, including TCP/IP connectivity, VPNs, routers, managed switches, and firewall configurations.
- Manage Active Directory user accounts, permissions, group policies, and administrative rights.
- Coordinate with vendors and third-party support providers to resolve technical issues related to hardware and software systems.
- Document incidents, service requests, and status updates through Salesforce and other designated ticketing platforms.
- Provide guidance to end users on IT standards, policies, procedures, and proper use of technology resources.
- Follow up with users to ensure issues are resolved effectively and maintain a high level of customer satisfaction.
- Prioritize and manage multiple support requests in a fast-paced operational environment while maintaining service quality and responsiveness.
What Required Skills You'll Bring:
- Degree or professional qualification in Computer Science, Information Technology, or a related discipline.
- Minimum 3 years of post-graduate IT-related work experience.
- Hands-on experience in PC and server installation, configuration, and maintenance.
- Strong knowledge of networking fundamentals, including TCP/IP, VPNs, routers, managed switches, and firewall configurations.
- Good understanding of Windows desktop operating systems, including Windows 11.
- Working knowledge of Active Directory administration, user account management, group policies, and access rights.
- Ability to diagnose, troubleshoot, and resolve common hardware, software, and networking issues.
- Experience providing end-user support within an IT support, desktop support, helpdesk, or MIS environment.
- Excellent verbal and written communication skills in English.
- Ability to work independently, manage priorities effectively, and perform under pressure in a rapidly changing environment.
- Strong customer service, teamwork, and multitasking skills.
What Desired Skills You'll Bring:
- Industry-recognized certifications such as MCP, MCSE, CCNA, or ITIL.
- Experience supporting large-scale infrastructure, transportation, or rail projects.
- Familiarity with Salesforce or similar IT service management and ticketing systems.
- knowledge of voice systems, telecom circuits, and mobile device support.
- Strong analytical and problem-solving capabilities with the ability to work effectively with multiple stakeholders.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
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