Key Responsibilities

•      Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform.

•      Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps.

•      Provide user-account, access, password, and Microsoft 365 support within security controls.

•      Configure, deploy, replace, and recover endpoint devices and maintain asset records.

•      Support meeting rooms, conferencing equipment, and common workplace technology.

•      Escalate unresolved or specialist issues with complete diagnostics and evidence.

•      Maintain knowledge articles, resolution notes, and recurring-issue records.

•      Follow security, confidentiality, and data-handling requirements across all assigned locations.

Requirements

•      5+ years of professional end-user computing, desktop support, or service support experience.

•      Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers.

•      Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools.

•      ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred.

•      Arabic and English communication skills are strongly preferred.