Key Accountabilities

• Provide first‑line support for basic hardware and software issues.
• Assist with installation and configuration of laptops, desktops, and mobile devices.
• Support onboarding by preparing devices, accounts, and access permissions.
• Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
• Log and track IT service desk tickets, ensuring timely follow‑up.
• Assist in maintaining IT asset inventory and documentation.
• Support meeting rooms and video conferencing setups.
• Escalate complex issues to senior IT staff when required.
• Follow IT policies, cybersecurity guidelines, and best practices.

Requirements

Required Skills & Competencies

• Function / Department: Information Technology
• Job Location: Riyadh – Overhead
• Reports To: IT Manager
• Years of Experience: 0–1 year (Fresh Graduate)
• Degree / Qualification: Bachelor’s degree in Information Technology, Computer Science, or related field
• Basic knowledge of Windows OS, Office 365, and networking fundamentals.
• Strong communication and customer service skills.
• Eagerness to learn and develop technical skills.
• Ability to troubleshoot common IT issues.
• Good organizational and follow‑up skills.
• Fluency in English; Arabic is an advantage.